Infrastructure System Engineer

• Coordinate with other IT teams to escalate and resolve complex issues.
• Assist in the maintenance and monitoring of server hardware, software, and network infrastructure.
• Participate in the implementation of new infrastructure solutions.
• Troubleshoot and resolve basic to intermediate infrastructure issues.
• Ensure timely resolution of user issues and requests.
• Performs end-user support.
• Provide basic user training on common software and hardware.
• Participate in on-call rotations for after-hours support.
• Develop and implement helpdesk policies and procedures.
• Monitor and report on key helpdesk metrics and KPIs.
• Participate and support daily helpdesk operations.
• Manage, replace and retire inventory of IT equipment for end-users.
• Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Make updates to system related installation.
• Document technical processes and maintain system records.
• Perform routine system updates and patches.
• Maintain and update the knowledge base for common issues and solutions.

We are looking for a skilled individual to join our team as an System Infrastructure Engineer!

• Excellent attention to detail
• Strong problem-solving and analytical skills
• 3 years of experience in IT Help Desk, and IT infrastructure, technical support or related area recommended
• Willingness to learn and adapt to new technologies
• Proficiency with Microsoft Office 365, desktop, and server

Benefits of Working With Us

Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term opportunities for our employees and shareholders.

• Short-term and long-term disability insurance
• Basic and supplemental life and AD&D insurance
• Hybrid Norcross, GA
• Prescription drug coverage
• Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot
• Dental and vision insurance
• Medical insurance (HDHP with HSA and PPO options)
• 401(k) retirement savings with employer match
• Pre-tax dependent care flexible spending account
• Pre-tax flexible spending account
• Employee Assistance Program
• Competitive compensation including paid time off and holidays