Coordinate and attend resident events and community engagement initiatives
Respond to phone, email, and web inquiries promptly and thoroughly
Contribute to community occupancy and renewal goals
Conduct personalized apartment tours that highlight the lifestyle and value of the community
Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
Complete leasing applications, verifications, and new move-in paperwork accurately
Greet prospective residents with warmth and professionalism
Assist in marketing the property through social media and Community outreach
Promote a clean, welcoming environment by helping maintain office and common areas
Stay informed on local market trends and competitor properties
Requirements
driver's license
calp
high school
customer service
communication
persuasive
Valid Driver's License
Respond to resident questions and concerns with empathy and efficiency
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Clear Communicator: Confident in-person, over the phone, and online
High School or GED equivalent.
One year of customer service experience, sales and/or apartment leasing is preferred but not required
Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
Benefits
Company Paid Life Insurance
Free Dental Insurance
Retirement Planning
Telehealth – Access to Doctors 24/7/365
Pet Insurance Plans
401k Retirement Match Program
Paid Time Off- including your birthday!
Health and Wellness Incentives
Comprehensive and Affordable Plans for Medical and Vision Coverage
Paid Sick Time Off
Paid Maternity, Paternity, and Adoption Leave Options
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$8B+
Assets Under Management
Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.
60,000+ units
Unit Count
Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.
#1 Ranking
Online Reputation
Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.
2009
Year Founded
Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.
They’ve grown into a fully integrated multifamily investment, management, and development firm.
With a portfolio spanning 275+ properties.
Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.
Culture + Values
We deliver quality and excellence in everything we do.
We work together as a team to achieve our goals.
We value strong communication and transparency.
We are committed to innovation and continuous improvement.
We build strong relationships with residents, employees, and partners.
Environment + Sustainability
Net Zero by 2050
Carbon Emission Target
The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.
Ongoing efforts to reduce energy consumption across properties.
Investment in sustainable building practices and green certifications.
Focus on water conservation initiatives across all properties.
Partnering with vendors and suppliers who share sustainability values.
Inclusion & Diversity
Focused on creating a welcoming and inclusive environment for all employees.
Promoting equal opportunity in recruitment and career advancement.
Committed to building a workforce reflective of the communities we serve.