Dispatcher

Description

• Meet daily revenue and sales goals by prioritizing the most urgent and profitable calls
• Scheduling work sold by technicians and working directly with the warehouse to order material for sold jobs
• Assist your team in moving up calls as needed to fill the schedule board
• Complete customer updates within their assigned hour and reschedule calls in a timely manner, ensuring that all customers receive consistent communication
• Complete job instructions audit for call center coaching. (Correct addresses, add HPP data, clean up equipment age/location, specific technician, ladder, etc.)
• Responding to customer requests, resolving issues and promoting our company
• Relay accurate information to technicians, ensuring proficient, quality customer experiences and dispatch technicians appropriately
• Participate in training to boost sales and ensure quick, accurate dispatching of incoming service calls
• Update customers throughout the day on the technician's progress and reschedule service calls according to company and service department guidelines
• Work with service department managers and install coordinators to ensure first calls for next day are assigned and structured for max capacity
• Providing the 5-star experience from all points of contact through Hoffmann Brothers

Requirements

• The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required
• Industry Knowledge: Experience with dispatching technicians required
• Tech-Savvy: Proficient in Microsoft Office, with attention to detail
• Service Titan Experience: A plus, but not required
• Knowledge of the HVAC, Electrical, Plumbing and Appliance industries is a plus
• Proficiency with scheduling software and Microsoft Office Suite
• Trustworthy: Experience in handling customer payment or financial transactions with a strong track record of accuracy and integrity
• Multi-tasking Ability: Comfortable working in a fast-paced environment, especially during peak times like heat waves
• Excellent communication and organizational skills
• Team Player: Personable and helpful, able to thrive in a small office setting
• Strong problem-solving skills and attention to detail
• Communication Skills: Strong verbal and written communication abilities
• Ability to multitask and work efficiently under pressure
• 2+ years of experience in dispatching, scheduling, or a related field

Benefits

• Competitive 401K Retirement program (HB contributes up to 10%!!)
• Outbound calling to meet 3-day call board - back up
• 9 paid holidays
• 15 Paid Time Off Days
• Health, dental, & vision insurance premiums for the employee and any eligible family members
• Referral Program
• Employee Discounts plus Friends & Family Discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance