Credit Controller at Veolia in Cannock | Kablio

Role

Description

payment collection

credit review

legal action

customer communication

query resolution

data compliance

You will be responsible for the collection of overdue payments in line with Veolia’s Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts. Ensuring all customer contact records are accurate and kept up to date.
In addition, you will need to be aware of credit risk on credit accounts and conduct credit limit reviews when applicable. At times it will be necessary to initiate legal processes when all other collection means have failed.
You will handle a wide range of communications with customers both internally and externally, maintaining good trading relationships. Notifying customers of changes to their accounts such as changes in credit limit or account suspension.
You will respond to customer queries which arise from a number of channels. Logging these queries and forwarding to the relevant business unit for investigation and resolution. Follow up on resolved queries ensuring payment is received for previously disputed items.
Ensure you comply with compliance rules and regulations regarding customer data and customer bank information.

Requirements

microsoft office

workday

customer service

initiative

relevant experience

resilience

Competent computer skills are required, with experience of Microsoft Office Suite and Google ideally, confident in VLOOKUP's
experience of dealing with a wide range of customers which includes; private sector corporations, 3rd party suppliers and public sector clients such as local authorities.
Experience of Workday would also be advantageous, but not essential.
Ability to work on own initiative
Previous experience of working within a similar role
Ability to work well under pressure
A confident communicator who is able to convey clear and concise messages across both written and verbal channels.

Benefits

One paid day every year to volunteer and support your community.
Ongoing training and development opportunities, allowing you to reach your full potential.
24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
25 days of annual leave.
Discounts on everything from groceries to well known retailers.
Access to our company pension scheme.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services

Role

Description

payment collection

credit review

legal action

customer communication

query resolution

data compliance

You will be responsible for the collection of overdue payments in line with Veolia’s Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts. Ensuring all customer contact records are accurate and kept up to date.
In addition, you will need to be aware of credit risk on credit accounts and conduct credit limit reviews when applicable. At times it will be necessary to initiate legal processes when all other collection means have failed.
You will handle a wide range of communications with customers both internally and externally, maintaining good trading relationships. Notifying customers of changes to their accounts such as changes in credit limit or account suspension.
You will respond to customer queries which arise from a number of channels. Logging these queries and forwarding to the relevant business unit for investigation and resolution. Follow up on resolved queries ensuring payment is received for previously disputed items.
Ensure you comply with compliance rules and regulations regarding customer data and customer bank information.

Requirements

microsoft office

workday

customer service

initiative

relevant experience

resilience

Competent computer skills are required, with experience of Microsoft Office Suite and Google ideally, confident in VLOOKUP's
experience of dealing with a wide range of customers which includes; private sector corporations, 3rd party suppliers and public sector clients such as local authorities.
Experience of Workday would also be advantageous, but not essential.
Ability to work on own initiative
Previous experience of working within a similar role
Ability to work well under pressure
A confident communicator who is able to convey clear and concise messages across both written and verbal channels.

Benefits

One paid day every year to volunteer and support your community.
Ongoing training and development opportunities, allowing you to reach your full potential.
24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
25 days of annual leave.
Discounts on everything from groceries to well known retailers.
Access to our company pension scheme.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services