IT Service Desk Intern

Description

• Assist with troubleshooting issues and provide technical support
• Field incoming support requests (phone and tickets)
• Escalate advanced issues to appropriate support team
• Perform tests validating resolutions provided
• Maintain excellent records of work completed
• Support the IT team in maintaining hardware, software, systems, and applications
• Manage, execute, and document project work
• Engage all tickets assigned within internal SLAs
• Triage and resolve support requests as necessary

Requirements

• Must have interest in customer-focused work, supporting the IT Service Desk
• Ability to multitask
• Ability to work effectively in a team environment
• This role is not eligible for visa sponsorship.
• Must have reliable transportation to the office in Lenexa, KS
• Strong verbal and written communication skills
• Critical thinking and problem-solving skills
• Displays excellent customer service skills
• Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025
• Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
• Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
• Local to the Kansas City Metro Area
• Prior completion of 2-3 years of a relevant undergraduate degree program is preferred

Benefits

• $2,000 scholarship
• Paid holidays
• Medical and prescription drug insurance plans with flexible spending account option
• Competitive hourly pay
• Employee assistance program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance