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Customer Service Representative
The Michaels Organization
First-line CSR handling resident inquiries, service requests, and admin tasks.
9d ago
$16 - $18
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tampa, FL
Onsite
Company Size
1,275 Employees
Service Specialisms
Property Development
Construction Services
Property Management
Asset Management
Investment Services
Mortgage Finance
Tax Credit Syndication
Sector Specialisms
Affordable Housing
Multifamily Housing
Military Housing
Student Housing
Mixed-Income Housing
Mixed-Financed Neighborhood Revitalizations
Tax Credit Communities
Residential
Role
What you would be doing
report generation
data entry
record management
service requests
issue escalation
appointment scheduling
- Compile and generate reports.
- Alert managers/supervisors quickly to significant resident issues and concerns.
- Provide excellent customer service at all times.
- Receive and respond to a high volume of inquiries from residents, vendors, team members, and guests.
- Answer all phone calls promptly and professionally.
- Review files, records, and other documents to obtain information for responding to requests.
- Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Ensure complete and accurate capture, data entry, and maintenance of resident information.
- Copy, sort, and file records.
- Confirm and schedule appointments as necessary.
- Perform duties under pressure and meet deadlines in a timely manner.
- Use various means of communication to interact with residents and handle customer service issues.
- Maintain a pleasant, patient and friendly attitude.
- Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
- Identify and assess resident needs to achieve satisfaction.
- Receive and enter resident service requests in the company database, and relay information to or from work crews and supervisors.
What you bring
driver's license
microsoft office
high school
admin experience
customer service
problem solving
- Valid Driver’s License and acceptable driving record.
- Requires routine sitting and walking.
- Ability to work with sensitive information and maintain confidentiality.
- Ability to work in a fast-paced and customer service-oriented environment.
- Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.
- Must possess the ability to problem solve and prioritize.
- High School Diploma or GED.
- Ability to work independently and as a member of a team.
- Possess a strong attention to detail, positive work ethic, and team player mentality.
- Ability to maintain professional demeanor while handling complaints and difficult situations.
- Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
- Excellent organization skills.
- Must successfully complete all required courses, classes, and training provided by MMS.
- Ability to follow directives and work with minimum supervision.
- Must pass drug test screening.
- Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
- Ability to prioritize and manage daily workload to ensure successful completion
- Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
- Minimum 1 year administrative experience.
- Must be able and eligible to drive a company vehicle.
- Strong customer service, communication, and interpersonal skills required.
- All specific certifications required by law.
- Grow with our organization through various professional development opportunities.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass drug test screening.
People also searched
Company
Overview
Founded in 1973
Year Established
The company was established in 1973 by Michael J. Levitt as a small subsidized housing developer.
39 States
Geographic Reach
The company operates in 39 states, D.C., Puerto Rico, and the U.S. Virgin Islands.
$260 Million
Annual Revenue
The company maintains a strong financial position with an estimated annual revenue of $260 million.
600 Communities
Housing Developments
The company manages over 600 communities providing affordable housing solutions.
- Grows into the largest privately‑held affordable housing owner in the U.S.
- Full‑service capabilities in development, construction, property & asset management, finance and tax‑credit syndication.
- Builds multifamily housing from deeply subsidized public homes to high‑end market units.
- leadership continues under long‑tenured professionals with decades of experience.
- Notably executes tax‑credit syndications and mortgage financing in‑house through affiliated entities.
- Unusual fact: founder Levitt is a world‑class angler and matched private donations two‑for‑one to the company’s educational foundation.
- We act with honesty and transparency, and always do the right thing.
- We work as one team, with a shared vision, and leverage our collective expertise.
- We strive for excellence in everything we do, delivering the highest quality of service and value.
- We value diversity of thought, encourage open communication, and treat everyone with respect and dignity.
- We take ownership of our actions, decisions, and outcomes, and are committed to continuous improvement.
Net-zero 2050
Climate Goal
Targeting net-zero emissions by 2050 while maintaining measurable annual progress tracking.
- Commitment to reducing environmental impact across all operations.
- Incorporating energy-efficient technologies and renewable energy in development projects.
- Prioritizing sustainable building materials and construction practices.
- Tracking and reducing water and waste usage as part of environmental stewardship initiatives.
- Dedicated to fostering a workplace culture of inclusion and belonging.
- Committed to increasing gender diversity, with ongoing initiatives to promote leadership opportunities for women.
- Active recruitment of diverse talent across all levels of the organization.
- Monitoring and reporting on gender parity and promoting a fair, inclusive environment.
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