Customer Liasion Advisor

Description

• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Manage and resolve complaints in line with company procedures.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.
• Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.

Requirements

• Competent in MS Office (Word & Excel).
• Excellent customer service skills and the ability to produce high-quality reports.
• Highly organized with excellent attention to detail and the ability to work an ever changing workload.
• A strong communicator with the ability to manage complaints effectively

Benefits

• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer-contributed pension scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance