HVAC Field Service Supervisor

Overview

Oversee HVAC field service team, ensuring safety, quality, and timely project completion.

Key Responsibilities

• tool inventory
• safety inspections
• work orders
• qa/qc
• labor productivity
• on‑call management

Tasks

-Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled -Conduct Site Safety Inspections (SSI’s) for customer locations in your geographical area -Mentor, train and develop future supervisors (succession planning) to meet current and future business needs. -Maintain and safeguard the area special/large tool inventory -Answer technical questions from field mechanics and Service Sales personnel -While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear). -Monitor productivity for area employees by approving all non-billable labor -Review and follow up on mechanics’ work orders and tool purchases -Adhere to and promote ACCO company policies and procedures. -Recruit, interview and train new employees -Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations -Perform periodic quality control inspections at customer locations -Assist Dispatch in meeting the Company’s response time promise to customers -Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner. -Executes QA/QC protocols and QC field installation. -Serve as backup for on call and weekend staffing shortages -Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed -Coordinates and communicates effectively with different departments within ACCO. -Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations. -Hold monthly safety meetings and enforce safety guidelines and procedures -Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed -Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company’s return without comprising the quality of the service provided

Requirements

• hvac-r
• journeyman
• 10+ years
• driver’s license
• high school
• problem solving

What You Bring

-Commercial/Business Acumen -Strong track record of successfully interacting with customers. -Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people. -Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision. -Ability to climb up and down ladders as needed -Strong technical and troubleshooting skills. -Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success. -10+ years of experience in HVAC-R mechanical service and repair. -Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards. -Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position). -High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion. -Regular and routine attendance -3+ years of Journeyman experience with HVAC-R mechanical service and repair. -Ability to utilize a personal computer. -The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. -Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time. -The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair). -Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner. -Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives. -Insight: The ability to gather and make sense of information that suggests new possibilities. -Good written and oral communication skills. -Numeric and Verbal Reasoning Skills -Specific vision abilities required by this job include close vision and distance vision.

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About Acco Engineered Systems

-As an employee‑owned firm, it offers start‑to‑finish capabilities: engineering, fabrication, installation, commissioning and service. -Typical undertakings include sports venues (like SoFi Stadium), healthcare campuses, government facilities, commercial towers and educational labs. -Specializing in commercial and industrial HVAC, plumbing, process piping, electrical distribution and building automation systems.

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