Dispatcher

Description

• Review each call before dispatch to ensure all necessary details are included.
• Assign high-revenue parts installations to the technician who sold the job.
• Communicate company policies and scheduling details clearly with customers.
• Assign system checks and demand calls to technicians based on skill level and schedule priority.
• Keep customers informed throughout the day on scheduling and technician status.
• Schedule parts promptly upon availability and confirm order completion before scheduling.
• Monitor the dispatch board for potential issues and communicate as needed.
• Relay any special job requirements to technicians.
• Maintain awareness of special-order parts, customer instructions, payment methods, and directions.
• Encourage technicians to maximize every customer interaction.
• Document customer contacts and ensure follow-up by appropriate team members.
• Proactively ask customers with lower-priority calls to reschedule when needed.

Requirements

• Strong problem-solving capabilities.
• Valid Driver's License (required)
• Experience as a dispatcher in residential home services (HVAC, plumbing, electrical) strongly preferred.
• Strong written and verbal communication skills.
• Strong computer proficiency.
• 2+ years of experience in a high-pressure or fast-paced dispatch or customer service environment.
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
• Ability to build productive, empathetic relationships with customers and staff.
• Ability to multi-task in a fast-paced, evolving environment.
• Ability to interpret documents such as warranty contracts and internal policies.
• Manage multiple priorities calmly under pressure.
• Be willing to work extended hours when required.
• Collaborative and effective working style with team members.

Benefits

• Paid time off and holidays
• Paid parental leave
• On-going training and development
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Health Coverage: Employer-paid medical, dental, and vision plan options
• Tuition Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance