Maintain strong executive-level relationships with strategic accounts, ensuring proactive communication and operational transparency.
Oversee day-to-day operational performance across assigned region, ensuring service delivery meets or exceeds client expectations.
Recruit, develop, and retain top operational talent, ensuring strong succession planning and bench strength.
Conduct operational audits and site inspections to ensure adherence to company standards and client requirements.
Drive operational consistency and efficiency while adapting service models for specialized environments such as GMP-controlled life sciences facilities and high-tech cleanrooms.
Promote a culture of safety, quality, and continuous improvement across all operational teams.
Champion training programs to ensure compliance with operational, safety, and client-specific requirements.
Develop and execute the operational strategy for the janitorial division aligned with corporate objectives.
Oversee Quarterly Business Reviews (QBRs) and ensure corrective action plans are executed effectively.
Manage operational budgets across all regions, ensuring achievement of targeted gross profit margins.
Oversee safety programs, training initiatives, and emergency response procedures.
Lead efforts to reduce incidents, workers’ compensation claims, and operational risks.
Collaborate with sales and business development teams to support new client onboarding, startup success, and long-term retention.
Lead Regional Directors in implementing standardized operating procedures, performance metrics, and quality assurance programs.
Approve capital purchases and partner with procurement to secure competitive vendor agreements for equipment, chemicals, and consumables.
Ensure full compliance with OSHA, GMP, ISO, and industry-specific regulations.
Serve as liaison for clients, to address escalations, renew contracts, and identify opportunities for account expansion.
Drive cost-control initiatives without compromising service quality.
Requirements
microsoft office
operations management
5+ years
bachelor's
mba
leadership
Excellent communication, negotiation, and presentation skills.
Ability to manage competing priorities in a fast-paced, geographically dispersed environment.
Demonstrated success managing complex client environments such as cleanrooms, research labs, and high-security facilities.
Exceptional leadership, coaching, and change management capabilities.
Proficiency in Microsoft Office Suite and operational management systems.
Compliance Completion: 100% of required training, site inspections, and audits completed on schedule.
Experience in both union and non-union labor environments.
Proven track record managing multi-state operations and large, diverse client portfolios.
Minimum of 5+ years of progressive operations leadership in commercial janitorial, facilities management, or related service industries.
Bachelor’s degree in Business Administration , Operations Management, Facilities Management, or related field; MBA preferred
Strong business acumen with the ability to interpret financial statements and operational KPIs.
Benefits
Employee Retention: Turnover rates for key operational positions.
Client Retention Rate: Annual percentage of contracts renewed.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2022 Funded
Greenbriar Equity Backing
Accelerated merger and acquisition strategy, integrating over a dozen service firms.
30,000+ Sites
National Presence
Serves over 30,000 locations across healthcare, education, logistics, aviation, and retail sectors.
Over $1B Revenue
Large-Scale Growth
Annual revenues exceed $1 billion, driven by organic growth and acquisitions.
Built as a 'house of brands', retaining acquired companies' regional identities while uniting them under a shared tech and operations platform.
Typical projects include multi-site commercial cleaning contracts and specialized maintenance in medical, industrial, and transportation facilities.
Standing out for preserving local brand legacies while scaling nationally, blending entrepreneurship with centralized efficiency.
Culture + Values
2028
Net Zero Target
The company has set an ambitious goal to achieve Net Zero by 2028, focusing on reducing emissions across all scopes.
100%
Renewable Electricity
The company is committed to using 100% renewable electricity, significantly reducing its carbon footprint.
“We’re committed” – dedication to cutting emissions and leading in global professional services.
Ambition, advocacy, action – applying to UN Race to Zero and SBTi endorsement, actively advocating sustainable policies.
Environment + Sustainability
Net-Zero by 2028
Global Emission Target
Aiming to achieve net-zero emissions by 2028, demonstrating a commitment to combating climate change at a global scale.
2024 Scope 1-2 Elimination
Renewable Energy Goal
Aiming to eliminate Scope 1 & 2 emissions from offices by 2024 through energy efficiency and 100% renewable power.
2024 Scope 3 Reduction
Travel Emission Reduction
Aiming to reduce Scope 3 business-travel emissions per FTE vs 2019 by 2024 through a new travel policy.
2028 Carbon Removal
Climate-Positive Initiative
Investing in carbon removal to become climate-positive starting 2028, focusing on exclusive spend on certified high-quality offsets.
Seeking Science Based Targets initiative endorsement in 2022.