Regional Director of Janitorial Operations (Northeast)

Description

• Maintain strong executive-level relationships with strategic accounts, ensuring proactive communication and operational transparency.
• Oversee day-to-day operational performance across assigned region, ensuring service delivery meets or exceeds client expectations.
• Recruit, develop, and retain top operational talent, ensuring strong succession planning and bench strength.
• Conduct operational audits and site inspections to ensure adherence to company standards and client requirements.
• Drive operational consistency and efficiency while adapting service models for specialized environments such as GMP-controlled life sciences facilities and high-tech cleanrooms.
• Monitor labor optimization, supply chain efficiency, start-up costs, and ongoing operational expenses.
• Promote a culture of safety, quality, and continuous improvement across all operational teams.
• Champion training programs to ensure compliance with operational, safety, and client-specific requirements.
• Develop and execute the operational strategy for the janitorial division aligned with corporate objectives.
• Oversee Quarterly Business Reviews (QBRs) and ensure corrective action plans are executed effectively.
• Manage operational budgets across all regions, ensuring achievement of targeted gross profit margins.
• Oversee safety programs, training initiatives, and emergency response procedures.
• Lead efforts to reduce incidents, workers’ compensation claims, and operational risks.
• Collaborate with sales and business development teams to support new client onboarding, startup success, and long-term retention.
• Lead Regional Directors in implementing standardized operating procedures, performance metrics, and quality assurance programs.
• Approve capital purchases and partner with procurement to secure competitive vendor agreements for equipment, chemicals, and consumables.
• Ensure full compliance with OSHA, GMP, ISO, and industry-specific regulations.
• Serve as liaison for clients, to address escalations, renew contracts, and identify opportunities for account expansion.
• Drive cost-control initiatives without compromising service quality.

Requirements

• Excellent communication, negotiation, and presentation skills.
• Ability to manage competing priorities in a fast-paced, geographically dispersed environment.
• Demonstrated success managing complex client environments such as cleanrooms, research labs, and high-security facilities.
• Exceptional leadership, coaching, and change management capabilities.
• Proficiency in Microsoft Office Suite and operational management systems.
• Compliance Completion: 100% of required training, site inspections, and audits completed on schedule.
• Experience in both union and non-union labor environments.
• Proven track record managing multi-state operations and large, diverse client portfolios.
• Minimum of 5+ years of progressive operations leadership in commercial janitorial, facilities management, or related service industries.
• Bachelor’s degree in Business Administration , Operations Management, Facilities Management, or related field; MBA preferred
• Strong business acumen with the ability to interpret financial statements and operational KPIs.

Benefits

• Employee Retention: Turnover rates for key operational positions.
• Client Retention Rate: Annual percentage of contracts renewed.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.

Training + Development

Interview process

Visa Sponsorship

Security clearance