Customer Care Coordinator

Persimmon Homes

Coordinate homeowner defect communications and arrange repairs promptly.

9 days ago ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Norwich, England, United Kingdom

Company Size

5,000 Employees

Service Specialisms

Housebuilding

Customer Care

Land Acquisition

Health and Safety

Sustainability

Data Protection/GDPR

Careers/Recruitment

Investor Relations

Sector Specialisms

Construction

Affordable Housing

Family Homes

Timber Frame Manufacturing

Sustainable Communities

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Customer Care Coordinator

Persimmon Homes

Description

safety compliance

work orders

defect management

cross‑functional

administration

homeowner support

Requirements

problem solving

customer care

communication

coins

construction

excel

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

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Overview

Since 1972

Year Established

Operated consistently as a leading homebuilder in the UK since its founding year.

£3+ Billion

Annual Revenue

Achieved significant financial performance with over £3 billion in reported revenue.

Culture + Values

Environment + Sustainability

46.2% Reduction

Scope 1+2 Emissions

Reduction in Scope 1 and 2 emissions from a 2019 baseline by 2030.

22% Reduction

Scope 3 Emissions

Reduction in Scope 3 emissions per m² floor area from a 2019 baseline by 2030.

146,068 Trees

Planted Across Developments

Approximately 146,068 trees planted across developments.

98% Waste

Recycled

98% of operational waste recycled in 2024.

Inclusion & Diversity

40% Female Employees

Target Representation

40% of total employees should be female by end of 2025.

32% Managers

Female Representation

Currently, 32% of managers are female, with a target of 45%.

34% Senior Management

Female Representation

34% of senior management are female, nearing the 35% target.

39% Salaried

Female Employees

39% of salaried employees are female, approaching the 45% target.

50 Apprentices

Female Recruitment Target

Targeting 50 female apprentices/technical trainees in construction roles.

Articles

Customer Care Coordinator

Persimmon Homes

Description

safety compliance

work orders

defect management

cross‑functional

administration

homeowner support

Requirements

problem solving

customer care

communication

coins

construction

excel

Benefits

Training + Development

Interview process

Visa Sponsorship