Description

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

• Greet and qualify prospects using lead management software, adhering to Fair Housing requirements.
• Assist prospects with applications and deposits according to company procedures.
• Maintain an updated availability report; process applications, conduct credit checks and rental history verification; submit for manager approval and follow up.
• Show apartments, close sales, prepare units for move‑in, obtain resident signatures, and provide community orientation.
• Manage lease renewals, send notices, handle move‑outs, apply fees, and update management software.
• Collect rent, enforce lease terms, track fees, and initiate evictions for financial compliance.
• Respond promptly to resident complaints, questions, and requests to promote satisfaction and retention.
• Follow eviction procedures, including notices, court representation, and facilitation of proceedings.
• Conduct market research on competing properties, implement outreach marketing, and update property listings (e.g., Radix).
• Maintain an active social media presence for the property to enhance visibility and engagement.
• Complete all required paperwork for leases, move‑ins, check‑outs, and peak periods in a timely manner.

Requirements

Candidates need a high school diploma or GED, or 1–3 months of relevant experience/training, and at least one year of customer service or apartment leasing experience. A background in accounting combined with customer service is preferred. Proficiency with Microsoft Office Suite and project management tools is required, as well as a valid driver’s license.

The role may require extended periods of sitting, climbing stairs, reading documents and screens, hearing verbal communications, and occasional lifting of items up to 20 lb. The employee must operate computer equipment and work both onsite outdoors and in confined or potentially hazardous areas.

Benefits

At RPM, we’re in the business of extraordinary. We believe people‑first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

RPM Living offers weekly pay for onsite associates, comprehensive healthcare, employer‑paid assistance and wellness programs, ancillary insurance, 401(k) with strong match, professional development opportunities, DEIB initiatives, paid time off, floating holidays, volunteer days, and discounted perks such as Costco membership and entertainment discounts. Employment is contingent on background check, driver’s license, and E‑Verify compliance. RPM Living is an equal opportunity employer.

Training + Development

Interview process

Visa Sponsorship

Security clearance