Operations Assistant

Description

• Provide exceptional customer service and support
• Support the sales team with administrative coordination and follow-ups
• Ensure technicians are routed efficiently and arrive on time
• Maintain accurate records of customer interactions and service details
• Contribute to sales growth through upselling, lead management, and customer engagement
• Schedule service appointments and coordinate technician dispatch
• Serve as the first point of contact for customers via phone

Requirements

• Valid Driver's License (required)
• Strong verbal and written communication skills
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
• Proficiency with phone systems and scheduling software
• Ability to thrive in a fast-paced, team-oriented environment
• Excellent organizational and multitasking abilities
• Minimum 2 years of experience in sales coordination and dispatching (required)

Benefits

• Paid time off and holidays
• Paid parental leave
• On-going training and development
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Health Coverage: Employer-paid medical, dental, and vision plan options
• Tuition Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance