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Customer Support Representative
Cdf - Doors, Frames & Hardware
Primary contact for customers, responsible for answering inquiries, processing orders, providing technical support, and resolving issues.
16d ago
Junior (1-3 years)
Full Time
Hendersonville, TN
Office Full-Time
Company Size
35 Employees
Service Specialisms
Doors & Frames
Hardware Supply
Contractor Services
Installation Services
Custom Fabrication
Project Consulting
Building Materials Supply
Sector Specialisms
Commercial
Industrial
Institutional
Residential
Retail
Healthcare
Education
Government
Role
What you would be doing
maintaining notes
order auditing
customer support
- Maintaining well written notes and sending emails through the CRM
- Order Auditing
- Handling customer issues
What you bring
problem solving
manufacturing
crm experience
call handling
excel
customer service
- Ability to problem solve
- Manufacturing or distribution industry background is a plus
- Experience in order entry, data entry, or CRM systems strongly desired
- Prior experience handling a high volume of inbound/outbound calls preferred
- Wear headset
- Proficiency in Microsoft Office, Outlook, Word, and Excel
- Excellent attendance
- 1–2 years of customer service or call center experience required
- High School/ GED
- Technical support experience or familiarity with product-based troubleshooting preferred
- Industry experience in a manufacturing business involving Customer Service
- Clear, professional communication (verbal and written)
- Accurate measurement and mathematical capability
- Actioning phones
- Multitask and work under pressure
- Basic door, frame, and product knowledge is a plus
- Experience using a CRM
- Required reading
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might be conducted for clear, professional communication, problem-solving skills, and consistency with the company's core values.
Company
Overview
Founded in 2011
Year of Establishment
The company was established in 2011 to streamline the supply of commercial doors through an online platform.
Three-Day Lead Time
Delivery Efficiency
The company offers nationwide delivery of fire-rated doors and hardware with a three-day lead time for orders.
Five-Minute Customization
Online Design Ease
Customers can customize door packages online in under five minutes, offering quick and efficient design solutions.
Days to Shipment
Quick Delivery
Shipments are ready for installation within days, ensuring fast and reliable service.
- It delivers fire-rated doors and hardware nationwide.
- Projects are typically for commercial buildings, educational campuses, healthcare facilities, and retail venues requiring code-rated entry systems.
- Specializes in hollow-metal frames, fire-rated steel doors, pre-finished wood doors, and glass storefront systems, often paired with hardware from top brands.
- Unusual fact: customers can build and customize entire door packages online and receive shipment ready for install within days.
- Not publicly specified on the company website
10% Annual Energy Reduction
Energy Efficiency
Achieved a 10% reduction in energy consumption annually through energy-efficient lighting.
70% Energy Savings
Advanced Systems
Installed state-of-the-art energy-efficient air compression and HVAC systems, cutting energy use by 70% compared to previous machinery.
20% Solar Electricity
Renewable Energy
Generates 20% of manufacturing electricity from solar panels, with installations at two facilities.
98% Packaging Recycling
Waste Management
Recycles 98% of excess supplier packaging, contributing to a circular economy.
- Regrinds over 3 million pounds of internally generated plastic per year, promoting material reuse.
- Encourages employee carpooling with gas incentives and consolidates regional deliveries to reduce emissions.
- Employs wood doors made with recycled wood cores and laminated birch exteriors from sustainable tree farms.
- Sources metal-door steel from widely recycled, post-consumer steel, including auto-industry scrap.
- Repurposed an abandoned railroad freight terminal into its Nashville HQ warehouse to minimize construction waste.
- No publicly disclosed DEI strategy, goals or gender‑related statistics available
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