Manager Software Development- ServiceNow at Republic Services in Phoenix, AZ | Kablio

Role

Description

platform upgrades

sdlc management

development standards

platform governance

solution architecture

roadmap management

Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability
Manage platform governance, including security, performance, and compliance
Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework
Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
Conduct performance reviews, provide coaching, and support the career development of team members
Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy

Requirements

servicenow

rally

confluence

sap ariba

hybrid saas

leadership

Minimum 5 years of experience managing software development teams.
Experience managing multiple teams comprised of offshore, nearshore, and local members.
Experience with change management, incident management, and root cause analysis.
Experience supporting complex systems with significant integration points and external Third Party systems through APIs.
Strong analytical, problem-solving, and conflict resolution abilities
Minimum of 3 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement.
Experience managing systems in a hybrid environment of Premise and SaaS
At least 3 years in leadership, mentoring, and team-building skills
Ability to manage multiple complex projects simultaneously in a fast-paced environment
7 years of experience in the ServiceNow ecosystem, with at least 3 years in a technical leadership or management role
Experience with Agile tools such as Rally and Confluence.
Experience with Lawson Financials and SAP Ariba.
Minimum 5 years of experience working in software development.
Experience with ServiceNow integrations with third-party systems
Proficiency in scripting languages used in ServiceNow development
Minimum of 3 years of experience of managing Financial and Procurement application development teams.
Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.

Benefits

Employee discount programs.
Health care and dependent care spending accounts.
Comprehensive medical benefits coverage, dental plans and vision coverage.
Life insurance and accidental death & dismemberment insurance.
Retirement plan with a generous company match.
Great Place to Work
Short- and long-term disability.
Employee and Family Assistance Program (EAP).
Employee Stock Purchase Plan (ESPP).

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

Established as a regional waste hauler.

$16 Billion

2024 Revenue

Annual revenue achieved in 2024.

$2+ Billion

2024 Net Income

Net income for the year 2024.

It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Culture + Values

Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.

Environment + Sustainability

35% emissions reduction

Net-zero greenhouse gas target

Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).

15% emissions reduction

Early achievement of interim target

Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.

40% material recovery increase

Resource recovery goal

Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.

50% biogas reuse increase

Biogas beneficial reuse target

Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.

Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)

Inclusion & Diversity

50% Ethnically Diverse Workforce

Diverse Workforce Representation

Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.

38% Leadership Roles by Women

Women in Top Leadership

38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.

$75.8M with Diverse Suppliers

Diverse Supplier Spending

The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.

82% Employee Satisfaction

Employee Satisfaction Rating

82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.

Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.

Articles

Media Room

Customer Support

Reddit: strike information & customer email

Role

Description

platform upgrades

sdlc management

development standards

platform governance

solution architecture

roadmap management

Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability
Manage platform governance, including security, performance, and compliance
Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework
Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
Conduct performance reviews, provide coaching, and support the career development of team members
Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy

Requirements

servicenow

rally

confluence

sap ariba

hybrid saas

leadership

Minimum 5 years of experience managing software development teams.
Experience managing multiple teams comprised of offshore, nearshore, and local members.
Experience with change management, incident management, and root cause analysis.
Experience supporting complex systems with significant integration points and external Third Party systems through APIs.
Strong analytical, problem-solving, and conflict resolution abilities
Minimum of 3 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement.
Experience managing systems in a hybrid environment of Premise and SaaS
At least 3 years in leadership, mentoring, and team-building skills
Ability to manage multiple complex projects simultaneously in a fast-paced environment
7 years of experience in the ServiceNow ecosystem, with at least 3 years in a technical leadership or management role
Experience with Agile tools such as Rally and Confluence.
Experience with Lawson Financials and SAP Ariba.
Minimum 5 years of experience working in software development.
Experience with ServiceNow integrations with third-party systems
Proficiency in scripting languages used in ServiceNow development
Minimum of 3 years of experience of managing Financial and Procurement application development teams.
Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.

Benefits

Employee discount programs.
Health care and dependent care spending accounts.
Comprehensive medical benefits coverage, dental plans and vision coverage.
Life insurance and accidental death & dismemberment insurance.
Retirement plan with a generous company match.
Great Place to Work
Short- and long-term disability.
Employee and Family Assistance Program (EAP).
Employee Stock Purchase Plan (ESPP).

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

Established as a regional waste hauler.

$16 Billion

2024 Revenue

Annual revenue achieved in 2024.

$2+ Billion

2024 Net Income

Net income for the year 2024.

It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Culture + Values

Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.

Environment + Sustainability

35% emissions reduction

Net-zero greenhouse gas target

Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).

15% emissions reduction

Early achievement of interim target

Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.

40% material recovery increase

Resource recovery goal

Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.

50% biogas reuse increase

Biogas beneficial reuse target

Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.

Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)

Inclusion & Diversity

50% Ethnically Diverse Workforce

Diverse Workforce Representation

Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.

38% Leadership Roles by Women

Women in Top Leadership

38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.

$75.8M with Diverse Suppliers

Diverse Supplier Spending

The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.

82% Employee Satisfaction

Employee Satisfaction Rating

82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.

Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.

Articles

Media Room

Customer Support

Reddit: strike information & customer email