General Manager

Description

• Monitor the Promotion Fund budget and ensure adherence to the marketing plan
• Develop proper relationships with town, city or provincial agencies and departments as well as local charitable organizations that have jurisdiction over, or are involved with the property
• Direct an aggressive effort aligning both the company’s and the property’s goals to minimize accounts receivable balances
• Forecast revenue and expenses for the property
• Respond to tenant inquiries and effectively communicate with tenants with regard to property policies and procedures and special operational problems or activities
• Coordinate with the Director of Asset Services the completion of each year’s approved items within budget
• Initiate, organize, conduct and participate in community and charitable events that involve the building, its tenants or tenant employees
• Create an environment in which tenants adhere to property operating rules through a program of education and voluntary compliance
• Liaise with Operations manager to achieve and maintain ESG designations such as LEED, Wired Score, and Well.
• Implement an ongoing program to build first line supervisory skills, develop and mentor staff
• Ensure implementation of and on-going compliance with all governmental and corporate programs and policies such as: risk management, preventative maintenance, environmental programs, worker’s compensation, employee safety and other programs (as developed)
• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
• Liaise with Project Manager for tenant coordination, tenant construction and property renovations in accordance with Landlord’s Tenant guideline package and requirements
• Respond promptly to all insurance recommendations and take appropriate action to minimize the risk of serious property damage
• Maintain a safe and secure environment, minimize security incidents and ensure that all incidents or accidents which occur on the property are handled in accordance with established procedures
• Monitor monthly financial statements: all utility expenses and recoveries, real estate taxes and recoveries, etc.
• Develop proper strategies to meet cash flow objectives
• Oversee the development and effectiveness of key direct reports: Retail Property Manager, Office Property Manager, Senior Administrative Assistant, and liaise with Operations Manager, Security Manager, Project Manager and Leasing staff.
• Keep abreast of new developments and industry standards and practices for efficient building operations by attending industry events and participating in company or industry committees
• Inspect property on a daily basis, noting and implementing correction of all deficiencies
• Coordinate effective interviewing, employment, training, performance appraisal, wages and salaries, and termination of personnel
• Review consumption trends regularly with operations staff
• Develop and manage the Annual Budget
• Ensure that the marketing plans for the centre as developed by the Marketing Director and the Retail Property Manager are executed effectively
• Liaise with Operations Manager to develop and implement preventative maintenance, housekeeping, landscaping and repair programs
• Organize and participate in volunteering or charitable events where the staff have the opportunity to support the community
• Prepare and present (where required) formal updates to owners and monthly status reports for review by clients and senior management
• Develop in conjunction with the Security Manager, an appropriate property specific security plan
• Develop and maintain a program to foster positive tenant relations
• Provide information for the capital budget for discussion with the Director of Asset Services
• Identify opportunities for greater efficiency and productivity, research and recommend alternative actions
• Maintain a program to effectively conserve energy, control utility costs and retain a current billing position on energy charges to all tenants

Requirements

• Must have a valid Alberta Real Estate License or achieve a license within 6 months of employment
• Business Degree, Diploma or equivalent supplemented with courses in property management
• Decision Making Skills - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Minimum 5 years property management experience
• Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented and accurate
• Relationship/Leadership Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals; able to exercise discretion and confidentiality
• Computer Skills - Advanced knowledge of Word and Excel
• CPM, RPA, CSM or equivalent designation is preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance