Lanes Group
Specialist UK infrastructure firm delivering drainage, wastewater, rail and utility network services.
16 hours ago
$30,500 - $30,500
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tonbridge, England, United Kingdom
Field
Company Size
2,200 Employees
Service Specialisms
Sector Specialisms
Description
incident management
mitigation
remediation
evidence capture
risk assessment
stakeholder management
The Pollution Response Technician manages all aspects of daily operation for pollution incidents, ensuring processes and activities are efficient and effective. Incident management requires effective engagement with the Customer Solutions Centre, the incident verification team and both internal and external stakeholders.
- Respond first to all pollution‑related incidents and jobs.
- Supervise pollution sites to ensure safe, efficient incident management.
- Initiate immediate mitigation to minimise environmental and wildlife impact.
- Lead investigations to determine the cause of pollution.
- Plan and organise ongoing mitigation or follow‑on work.
- Oversee and coordinate remediation, including external contractors, to restore services to the correct standard.
- Capture comprehensive evidence and image data in Big Change to support investigations.
- Deliver world‑class customer service and manage stakeholders such as the client, Environment Agency and local authorities.
- Maintain a zero‑tolerance approach to health and safety while working.
- Conduct risk assessments and apply a mature risk perception.
- Adhere to all Lanes Group policies and understand related responsibilities.
Requirements
customer service
problem solving
safety
jetting
nrswa
driver's licence
Due to continued growth we are looking for customer‑focused people to join our Utility Division on the Southern Water contract, delivering real and effective solutions to wastewater network and drainage problems. If you enjoy problem solving, working outdoors and delivering world‑class customer service where no two days are the same, you will thrive with us. Essential is the ability to work safely, quickly diagnose issues and provide practical, efficient solutions to achieve the highest levels of customer satisfaction.
The ideal candidate is hard‑working, respectful and complies with health and safety standards; experience with high‑pressure jetting equipment is useful but not essential, and drainage qualifications such as NRSWA and Confined Spaces are an advantage. A full UK driver’s licence is required.
Benefits
We operate 24/7, so you will be required to work flexible hours, weekends and participate in an on‑call rota. Full training, PPE and company equipment are provided to ensure every drainage engineer has the tools, competency and confidence to meet Lanes’ high standards, regardless of background or experience.
Position: Pollution Response Technician, based at Tonbridge Depot in Kent, on a permanent full‑time contract with a shift pattern of five days on, two days off (45 hours/week) that may include weekends. Salary is £30,500 per annum and benefits include 21 days holiday plus bank holidays, birthday off, health cash plan, onsite parking, auto‑enrolment pension, enhanced maternity/paternity, a loyalty scheme and a friendly working environment.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1992
Year of Establishment
Founded as a small family drainage firm in Leeds.
250m
Fatberg Clearance
Cleared London’s 250 m fatberg, showcasing engineering expertise.
£215M
Annual Turnover
Exceeds £215 million in revenue, backed by advanced technology and vehicles.
- It grew through strategic acquisitions and expansion into new service areas.
- It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance.
- Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways.
- Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.
Culture + Values
- Safety is our number one priority.
- We value people and treat them with respect and fairness.
- We foster a culture of collaboration, innovation, and accountability.
- We are committed to continuous improvement and operational excellence.
- We embrace diversity and inclusion in our teams and operations.
- We act with integrity and transparency in all our dealings.
- We invest in the development and well-being of our employees.
Environment + Sustainability
2035
Net Zero Commitment
Pledges to achieve Net Zero emissions by 2035.
- Reduction of carbon emissions through fleet modernization and sustainable practices.
- Implementation of sustainable water management solutions across various projects.
- Introduction of green technologies in operations to reduce environmental impact.
- Use of renewable energy sources where possible, including solar-powered systems.
- Continuous monitoring and reporting of environmental impact to ensure alignment with sustainability goals.
Inclusion & Diversity
- A culture of inclusion is promoted, valuing diverse perspectives.
- Efforts are focused on increasing gender diversity across all levels.
- Active recruitment efforts ensure a diverse and representative workforce.
- Processes are in place to monitor and improve gender balance within senior management and technical roles.