Change Lead - ERP Programme

Description

We’re looking for a Change Lead for our ERP Programme, to lead and drive the change management strategy and implementation for our SAP ERP Programme – a game-changing initiative that will modernise how we work across People, Finance, Procurement, and beyond. This is a senior position requiring strategic thinking, stakeholder engagement, and expertise in change frameworks to ensure smooth adoption across multiple directorates. You’ll work closely with programme leads to design and execute change plans, manage impacts, and communicate effectively to diverse audiences. This is your chance to make a real impact, shaping how thousands of colleagues embrace new ways of working and ensuring our organisation is ready for the future

• Lead change management for large-scale ERP programmes, ensuring effective stakeholder engagement and adoption.
• Collaborate with Business Change Analysts, Change Champions, and functional leads to validate and refine impact assessments, building a strong internal network for change.
• Ensure transparent, engaging, and well-communicated change strategies tailored to different directorates and audiences.
• Design, develop, implement, and manage key change deliverables, including change impact analysis, training, and communications.
• Manage Change Analysts, providing coaching and development to ensure effective delivery.
• Develop and deliver change, readiness, training, and communications strategies for SAP ERP projects and programmes.
• Manage change to scope, time, and budget within agreed tolerances or escalate changes accordingly.
• Monitor and report on change readiness and adoption metrics.
• Apply SAP Activate methodology to structure and guide the implementation lifecycle.
• Build and maintain strong relationships with external and internal teams to ensure alignment on goals.

Requirements

• Exceptional stakeholder engagement skills, able to influence and adapt communication for different directorates and audiences
• Hold a recognised change management qualification, such as Certified Change Management Professional (CCMP) or Prosci Change Management Certification or equivalent.
• In-depth knowledge of SAP Activate methodology and programme mobilisation, or equivalent frameworks.
• Strong knowledge of change management frameworks, including change impact assessments, mapping, planning, and integration with other programmes.
• Skilled in creating transparent, engaging, and well-communicated change strategies.
• Demonstrated success in leading change for large-scale programmes, ideally within SAP ERP environments.
• Proven experience at a senior level implementing ERP systems (e.g., SuccessFactors, Ariba, Fieldglass, S/4HANA); experience with multiple solutions is preferred.
• Ideally, experience in the utilities sector or similar large-scale operational environments.
• Willingness to travel to multiple Thames Water sites as required.
• Skilled in leading cross-functional teams and collaborating with third-party delivery partners for optimal outcomes.
• Strong understanding of benefits tracking, executive-level reporting, and governance best practices.
• Well-versed in organisational change models, such as ADKAR, to support effective transitions.
• Proven expertise in delivering change impact analysis, engaging training, and impactful communications.
• Comfortable working with senior stakeholders and integrating plans across HR, commercial and finance teams as well as all the other directorates within the company.
• Project management credentials (e.g., PRINCE2, PMP) are highly valued.

Benefits

Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Pay range and compensation package

• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Private Medical Health Care.
• Competitive salary from £85,000 - £95,000 per annum, depending on experience.
• Car Allowance.

Training + Development

Interview process

Visa Sponsorship

Security clearance