Systems Administrator & IT Support (12 Month Maternity Cover)

Description

A key focus of this role will be to support the management team in extracting, managing and presenting data to enable effective business reporting and decision-making.

Maintaining and supporting Locogen’s key business systems and IT infrastructure during a period of maternity cover, across the entire Locogen Group. The role combines administration of key operational platforms — including (among others) HubSpot, Kantata, and Microsoft 365 (SharePoint, Teams, etc.) — with delivery of IT support services to internal users.

Stage 1: Conversation with People Team to discuss background, experience and motivations.

• Administer Microsoft 365 as a Global Administrator, overseeing licensing, security policies, compliance settings, and tenant-wide configuration.
• Provide training guides, support materials and a “help desk” services to help users make the most of available tools and applications.
• Oversee all business IT infrastructure (printers, switches, routers, servers etc), ensuring regular maintenance and operations, minimising disruption and down-time.
• Maintain documentation of system configurations, workflows, standards, and procedures.
• Support initiatives in monitoring system adoption and performance, identifying gaps, training needs, and opportunities to improve efficiency or consistency.
• Support cybersecurity best practice by ensuring compliance with Locogen’s IT and data protection policies.
• Coordinate external third-party resources (e.g. Microsys, Edincomm) to support resolving IT issues across the business.
• Act as first point of contact for internal IT support, providing timely and professional assistance to staff across all locations.
• Oversee day-to-day operation of business systems (e.g., Kantata, HubSpot, SharePoint), as required, ensuring correct usage, data quality, and alignment with business processes.
• Support the user system lifecycle through initial onboarding, familiarisation, hyper care and offboarding of Locogen employees across core business systems and applications.
• Manage Entra ID / Identity configuration, including user provisioning, security groups, conditional access, MFA, and identity governance.
• Support system upgrades, integrations, and enhancements, coordinating with vendors where required.
• Support the procurement, user handover, inventory, and disposal of company IT hardware and software (laptops, servers, mobile devices, printers, etc.).
• Support onboarding and offboarding processes across systems (including initial training), maintaining accurate permissions and records.
• Manage user accounts, permissions, and installations, ensuring staff have the necessary devices, hardware and software.

Requirements

• Experience supporting consultancy or professional services teams.
• Demonstrated experience as a Microsoft 365 Global Administrator, including administration of Users, Licenses, Teams, SharePoint, Outlook/Exchange, and Entra ID/Identity management.
• Knowledge of automation or integration tools (e.g., Power Automate, Zapier).
• Experience providing IT support to end users within a professional environment.
• Data handling and reporting skills, including familiarity with dashboards and exports.
• Communication and interpersonal skills — able to support both technical and non-technical users.
• Experience administering business systems (e.g., HubSpot, Kantata, or equivalent CRMs / project management platforms).
• French-speaking would be helpful but not essential.
• Awareness of information security and GDPR best practice.
• Ability to manage multiple priorities and provide responsive user support

Benefits

This role is based in our Stockbridge (Edinburgh) office – the office is dog friendly, modernly kitted out and has free parking. This role is expected to be office-based at least four days a week, though we are happy to offer flexibility where possible.

We love what we do and believe in empowering and trusting each other to deliver. We learn from our experiences, take accountability, and hold others to account. We are client focused and inspire each other to do the best we can. We like a chat and value communication with each other and our clients. We are a social bunch so there is always something going on we have regular organised socials and get togethers.

This role is based in our Stockbridge (Edinburgh) office – the office is dog friendly, modernly kitted out and has free parking. This role is expected to be office-based at least four days a week, though we are happy to offer flexibility where possible

• Flexible working hours: core hours are 10am 4pm – if you make up your weekly hours then we don’t mind how you manage your time.
• Cycle to Work & EV Car Scheme.
• Pension at 10% (5% employee/ employer contribution split). We are flexible for employees who want to opt out or contribute more of their salary.
• Work from anywhere up to 25 days in a year.
• Life Assurance, Critical Illness, and Income Protection options.
• Dog friendly office
• 25 days holiday, plus 5 flexible bank holidays, plus 4 company closure days (25 and 26 Dec, 1 and 2 Jan)
• Private Health insurance with vitality which includes perks for steps!
• Enhanced maternity and paternity policies.
• Ongoing professional and personal development opportunities training, memberships and education costs covered.

Training + Development

Interview process

Visa Sponsorship

Security clearance