Front Office Manager

Description

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Supervise ordering and inventory for front office supplies within a set budget.
• Support the goals of the hotel through teamwork and collaboration with all departments.
• Participate in M.O.D. coverage as required.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain a warm and friendly demeanor at all times.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.

Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• At least 2 years of progressive experience in a hotel or a related field
• Must be proficient in Windows and Microsoft Office.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to work long hours as sometimes required.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Supervisory experience required.
• The ability to demonstrate exceptional Customer Service Skills.

Benefits

• Get paid daily
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Company-matched 401(k) plan

Training + Development

Interview process

Visa Sponsorship

Security clearance