Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Supervise ordering and inventory for front office supplies within a set budget.
Support the goals of the hotel through teamwork and collaboration with all departments.
Participate in M.O.D. coverage as required.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Maintain a warm and friendly demeanor at all times.
Apply problem solving skills to resolve guest issues to their satisfaction.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Requirements
microsoft office
supervisory
hotel experience
customer service
problem solving
communication
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to maintain confidentiality of information.
Must be able to multitask and prioritize departmental functions to meet deadlines.
At least 2 years of progressive experience in a hotel or a related field
Must be proficient in Windows and Microsoft Office.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Able to work long hours as sometimes required.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Supervisory experience required.
The ability to demonstrate exceptional Customer Service Skills.
Benefits
Get paid daily
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Company-matched 401(k) plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded to drive growth in transformative companies with untapped potential.
Specializes in investments across energy, infrastructure, and industrial sectors.
Partnered with companies to accelerate innovation and expand market reach.
Focuses on sustainable and scalable business models, supporting long-term success.
Notable for a hands-on approach, working closely with portfolio companies to maximize value.
Stands out for its diverse portfolio ranging from traditional industries to cutting-edge solutions.
Culture + Values
We are committed to partnering with entrepreneurs to build sustainable, transformative businesses.
We invest in companies that are leaders in innovation, technology, and social impact.
We value integrity, transparency, and a relentless focus on results.
We foster a collaborative, high-performance culture where diversity of thought and experience is embraced.
We prioritize long-term value creation over short-term profits.
Environment + Sustainability
2040 Target
Net Zero Emissions
Achieving net zero emissions, contributing to global sustainability efforts.
Developing technologies and solutions that reduce environmental impact.
Investments in companies aligned with sustainability goals and clean technology advancements.
Supporting initiatives for renewable energy and sustainable infrastructure transition.
Inclusion & Diversity
50%
women in leadership
Leadership positions are held by women, demonstrating gender equality in senior roles.
Creates an inclusive culture that promotes diversity in leadership and across all business functions.
Committed to enhancing gender diversity within its portfolio companies.
Tracks and promotes gender diversity and inclusion metrics within its investments.