Workplace Experience Manager

As a Workplace Experience Manager, you’ll play a key role in shaping how our people experience their workplace. You’ll lead the workplace experience strategy for DfT offices in Birmingham, Leeds, Swansea, Hastings, and Farnborough (AAIB), as well as Derby and Farnborough (RAIB). Your work will help ensure every colleague enjoys a positive, inclusive, and productive environment that supports smarter working and business goals.

• Working with the Head of Workplace and Facilities Management to develop and embed an FM strategy and programme of work, to improve workplace quality and standards.
• Working with multiple senior level stakeholders to develop and deliver a customer experience strategy which drives operational excellence and high levels of customer satisfaction, and consistency working collaboratively across Estates and CDG colleagues.
• Providing leadership to Workplace and FM regional teams, overseeing facilities services and projects across the portfolio.

Holds or exceptionally working towards Chartered, Certified or Fellow IWFM (Institute of Workplace and Facilities Management), RICS (Royal Institution of Chartered Surveyors), CEng, CEnv or a Chartered environmentalist.

In addition, to hold or agree to work towards the appropriate level of contract management certification, see Contract management professional standards - GOV.UK (www.gov.uk)

• Knowledge of smart working principles and of creating great workplaces to support this.
• Experience of FM Strategy development and delivery with a focus on creating great workplaces and integration with wider policies (i.e. smarter working).
• Excellent leadership, management, communication, presentational and influencing skills, with significant experience of delivering high standards of customer service.
• Knowledge and understanding of health & safety, risk management, governance arrangements and control procedures in complex property operating structures.
• A property professional with significant experience of delivering facilities management, and specifically soft services, across a large portfolio of buildings (including corporate / HQ locations).
• Experience of being responsible for managing and executing strategies in a multi-faceted stakeholder environment.
• A good understanding of supplier and contract management, with experience of leading and influencing supplier relationships at a senior level.

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

💷 Salary: £57,515 - A Civil Service Pension with an employer contribution of 28.97%

• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Flexible working options where we encourage a great work-life balance.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• Access to the staff discount portal.