Assistant Facilities Manager
Jll
Assist facilities manager overseeing soft services, vendor coordination, health & safety.
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Boston, MA
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
equipment maintenance
vendor management
food services
event coordination
safety management
helpdesk support
- Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
- Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages.
- Assist in organizing internal and external Client events while managing quality of conferencing facilities
- Provide travel/visitors' support interfacing with locally approved hotels and assist Client global travel & hotel managers
- Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained
- Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
- Manage team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, and vending services
- Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and action queries per SLAs
What you bring
facilities
vendor management
event coordination
excel
h&s
remedy
- Knowledge of food and kitchen facilities management with housekeepers direction and purchase orders raising
- Assertive personality with attention to detail for managing multiple soft services and vendor relationships
- Experience organizing internal and external Client events with conferencing facilities quality management
- Experience with office equipment and supplies monitoring with vendor management and regular contact capabilities
- Understanding of travel/visitors' support with locally approved hotels interface and Client global travel manager assistance
- Spreadsheet and word processing proficiency with customer focused approach and good inter-personal skills
- Knowledge of health & safety issues management including fire and safety teams coordination and training.
- Understanding of Wiki pages management and other communication channels for site coordination
- Knowledge of cleaning quality standards maintenance with vendor cleaning manager walk-round experience
- Experience deputising/providing cover for Building Operations Engineer/Facilities Manager when appropriate.
- Previous reception or hospitality experience with education at Diploma/degree level for comprehensive facility operations
- Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment
- Experience managing teams providing first line soft services in corporate environments with Amazon account knowledge
- Problem solving skill with good decision making capabilities and excellent written/verbal communications for stakeholder interaction
- Background in Trouble Ticket (Remedy) requests management with helpdesk interface and SLA compliance experience
- Understanding of soft services management including reception, mail operations, meeting & events coordination
- Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay
- You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things
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Interview process
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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