Description
safety compliance
contractor coordination
communal upkeep
resident liaison
budget management
welfare signposting
In this role you will lead the lease‑hold retirement scheme, ensuring the buildings are safe, secure and comply with required safety standards while supporting residents to live independently. You will act as the primary point of contact, providing a warm and welcoming environment, maintaining clean communal spaces, and facilitating repairs and maintenance through partner contractors. Additionally, you will guide residents to external welfare services and assist the sales team during new resident onboarding.
- Manage the scheme on behalf of residents, ensuring buildings are safe, secure, and meet safety standards.
- Engage with customers, respond to calls, and create a warm, safe environment.
- Keep communal areas clean, safe, and welcoming for social activities.
- Coordinate partner contractors for repairs and maintenance and source suitable local suppliers.
- Signpost residents to relevant welfare services to support their wellbeing.
- Assist the sales team with new property availability, interview potential residents, and welcome new customers.
- Work collaboratively with various partners and stakeholders.
- Maintain strong administrative skills for managing accounts, budgets, and invoicing for repairs and communal areas.
- Operate as a self‑starter, organising work independently, taking initiative and making effective decisions.
Requirements
customer service
health knowledge
safeguarding
risk assessment
technology
dbs check
Working hours are Monday to Friday with some flexibility to adjust as needed, and you will need to use technology for record‑keeping, online learning and collaboration. An Enhanced DBS check is required and will be funded by the employer.
- Demonstrate passion for excellent customer service and build relationships with diverse residents.
- Possess knowledge of health and social issues affecting older people.
- Hold experience in safeguarding and conducting risk assessments.
Benefits
The Scheme Manager – Non Residential position offers a salary of £24,638 per annum (pro‑rated) with a comprehensive health cash plan and other benefits. It is a permanent part‑time role (30 hours per week) based in Haywards Heath, West Sussex, and does not include a Certificate of Sponsorship. Home Group describes the workplace as ‘a place where you belong’.
Home Group prides itself on being one of the UK’s top 10 Great Places to Work, offering extensive training, supportive colleagues and a culture that values inclusion, wellbeing and diversity. Employees are encouraged to be themselves, with strong diversity networks and a focus on collaborative teamwork.
- Receive 2 days of volunteering leave and 34‑39 days total paid leave, including bank holidays and a “me day”.
- Benefit from a health cash plan covering dental, optical, prescriptions, alternative therapies for you and your children.
- Access over 800 high‑street discounts on groceries, holidays and leisure activities.
- Join a generous pension scheme with life insurance valued at three times salary.
- Enjoy opportunities for career progression and internal growth within Home Group.
Training + Development
Information not given or found
