Technical Support Officer

Overview

Ensure client project quality compliance, manage NCRs, audits and quality records.

Key Responsibilities

• quality metrics
• dashboard reporting
• ncr management
• audit planning
• root cause
• compliance review

Tasks

-Secondary Focus: Support project-wide quality standards—establishing MIT Plans, Life-Time Quality Records, NCRs, Root Cause Analysis, and Audit readiness. -Collect and analyse quality metrics for clear reporting to management. -Creating dashboards and NCR KPI reports (weekly, monthly, ad hoc) for various stakeholders. -Day-to-day delivery of quality support activities per Client direction or Task Orders. -Leading NCR close-outs, Root Cause Analyses, and Preventative Actions. -Drive and support the non-conformance process—facilitating timely closure and preventative actions. -Contributing to the Programme Quality Assurance Plan (PQAP) and Inspection/Test Plans (ITPs). -Embed within Programmes/Projects to apply quality activities and ensure compliance. -Assisting in investigations by providing accurate quality data. -Identify, capture, and review quality records. -Conducting record checks to ensure supply chain/MDT quality compliance. -Ensuring controls for subcontractor-provided Quality Records and End of Reports. -Conduct workstream and cross-project quality reviews. -Supporting audit planning and managing audit findings across the supply chain. -Preparing regulator-facing materials. -Generating reports, presentations, and data reviews to meet quality requirements. -Primary Focus: Ensure client compliance with quality requirements across Programmes and Projects.

Requirements

• iso 9001
• internal audits
• excel
• nvq level3
• 4‑6 yrs
• quality data

What You Bring

-Adaptable and results-driven, able to work independently across varied quality issues. -Familiarity with ONR Licence Conditions is a strong advantage. -Skilled in planning and conducting Internal Audits. -4–6 years’ experience in a project environment, ideally within a regulated sector. -Proficient in Microsoft Office, particularly Excel and PowerPoint. -Solid understanding of quality and safety standards in complex environments. -Background in technical or engineering sectors preferred (not limited to nuclear). -Minimum NVQ Level 3 / ONC qualified (Preferably in Engineering or Business Administration or similar) -GCSE English and Mathematics -NCR status (including root cause/repeats) -Self-motivated and proactive, with a strong Completer/Finisher mindset. -Formal qualification in Microsoft Office (advantageous) -Strong interpersonal skills with the ability to build effective working relationships. -Experience working under ISO 9001 or ISO 19443 certified systems. -Competent in analysing quality data at multiple business levels. -Fluent in English. French language skills are beneficial but not essential. -Proven ability to review and assess Quality Records (e.g. Material Certification, CFSI).

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About Assystem

-Leads EPR nuclear projects across locations.Opens external site -Shapes energy transition through various sectors. -Champions digital innovation for optimal performance. -Operates across nuclear, renewables, transport, and hydrogen sectors. -Engages in advanced fusion research and development.

Sector Specialisms