Technical Support Officer

Description

• Secondary Focus: Support project-wide quality standards—establishing MIT Plans, Life-Time Quality Records, NCRs, Root Cause Analysis, and Audit readiness.
• Collect and analyse quality metrics for clear reporting to management.
• Creating dashboards and NCR KPI reports (weekly, monthly, ad hoc) for various stakeholders.
• Day-to-day delivery of quality support activities per Client direction or Task Orders.
• Leading NCR close-outs, Root Cause Analyses, and Preventative Actions.
• Drive and support the non-conformance process—facilitating timely closure and preventative actions.
• Contributing to the Programme Quality Assurance Plan (PQAP) and Inspection/Test Plans (ITPs).
• Embed within Programmes/Projects to apply quality activities and ensure compliance.
• Assisting in investigations by providing accurate quality data.
• Identify, capture, and review quality records.
• Conducting record checks to ensure supply chain/MDT quality compliance.
• Ensuring controls for subcontractor-provided Quality Records and End of Reports.
• Conduct workstream and cross-project quality reviews.
• Supporting audit planning and managing audit findings across the supply chain.
• Preparing regulator-facing materials.
• Generating reports, presentations, and data reviews to meet quality requirements.
• Primary Focus: Ensure client compliance with quality requirements across Programmes and Projects.

Requirements

• Adaptable and results-driven, able to work independently across varied quality issues.
• Familiarity with ONR Licence Conditions is a strong advantage.
• Skilled in planning and conducting Internal Audits.
• 4–6 years’ experience in a project environment, ideally within a regulated sector.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Solid understanding of quality and safety standards in complex environments.
• Background in technical or engineering sectors preferred (not limited to nuclear).
• Minimum NVQ Level 3 / ONC qualified (Preferably in Engineering or Business Administration or similar)
• GCSE English and Mathematics
• NCR status (including root cause/repeats)
• Self-motivated and proactive, with a strong Completer/Finisher mindset.
• Formal qualification in Microsoft Office (advantageous)
• Strong interpersonal skills with the ability to build effective working relationships.
• Experience working under ISO 9001 or ISO 19443 certified systems.
• Competent in analysing quality data at multiple business levels.
• Fluent in English. French language skills are beneficial but not essential.
• Proven ability to review and assess Quality Records (e.g. Material Certification, CFSI).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance