Strategic Accounts Receivable Specialist

Description

• Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)
• Manage the tactical relationship of the customers as representative of the Finance Shared Services organization
• Troubleshoot issues that are significant and assess impacts and solutions
• Provide support for common proof of delivery and/or product shortage claims
• Provide backup support for team members and contribute to a collaborative team environment
• Deliver on key performance metrics as established in the goal/review process
• Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements
• Maintain an accurate and up to date collection note system for all defined customers
• Coordinate Customer meetings and prepare the topics for review and/or resolution
• Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates
• Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes
• Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation
• Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables
• Prioritize, resolve, and escalate any issue within 15 days of notice
• E-mail and mail invoices and bills of lading as necessary and per customer requests
• Maintain productive and collaborative relationships with other Watts employees.
• Identify and assist in the preparation of accounts for placement with collection agencies
• Maintain a strong communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary.
• Transact credit card payments via online tool for applicable customers
• Support and coordinate the activities of an AR portfolio more than $8M USD

Requirements

• Excellent Communication Skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations
• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Organizational Ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles
• Adherence to Watts’ seven
• Technical Proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables
• Problem Solving - Capable of identifying root causes and implementing long-term solutions
• cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.
• Ability to remain seated/standing at a desk or workstation for extended periods.
• SAP, or large ERP systems experience
• Analytical Thinking - Strong analytical and problem-solving skills with a high attention to detail
• Punctuality and dependability.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Public Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environment.
• Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly
• Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Professional Presence - Comfortable engaging with all levels of the organization, from staff to senior leadership.
• Accounts Receivable or Financial Shared Services experience
• Multi-Currency Processing - Familiarity with international payments, currency conversions, and related compliance
• Deduction resolution management experience
• Collaborative Mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels

Benefits

• Family building benefits, including paid maternity/paternity leave
• Comprehensive medical and dental coverage, retirement benefits
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Competitive compensation based on your skills, qualifications and experience
• Additional perks such as fitness reimbursements and employee discount programs

Training + Development

Interview process

Visa Sponsorship

Security clearance