Description

The Traveling Maintenance Supervisor is based in the Charlotte, NC area and supports the maintenance operations of NHE‑managed communities. This role handles staff recruitment and retention, staff training, vendor negotiations, and ensures excellent customer service for residents and third parties. The schedule may include weekends, holidays, and requires regular, including overnight, travel.

The supervisor acts as a supplemental team member, filling coverage gaps at properties and assisting maintenance staff. They collaborate with the Director of Maintenance, Vice Presidents, and Area Management Teams to maintain high levels of customer satisfaction across assigned portfolios. Responsibilities include identifying and prioritizing projects, soliciting pricing, executing capital projects, and providing developmental support to subordinates.

Supervisory duties are limited to assisting existing site staff when requested, rather than direct management of personnel.

Work is performed both indoors and outdoors at NHE properties, often in a highly mobile environment with moderate noise levels.

• Support maintenance supervisors and fill coverage gaps at multiple properties.
• Collaborate with Director of Maintenance, VPs, and Area Management to ensure customer satisfaction.
• Identify, prioritize, and price maintenance projects while meeting budget targets.
• Execute capital projects as directed by senior leadership.
• Provide developmental support and promotion recommendations for staff.
• Manage vendor negotiations and procurement processes.
• Perform routine maintenance using hand tools, pressure washers, paint equipment, pool chemicals, landscaping gear, and safety equipment.
• Utilize YARDI Voyager and Microsoft Office for reporting and administration.
• Deliver excellent customer service to residents, vendors, and employees.
• Meet physical demands such as lifting up to 50 lb, climbing ladders, and working in various weather conditions.

Requirements

Key knowledge areas include financial planning, budgeting, and the contract process from scoping to bidding. The role requires proficiency with general maintenance tools, YARDI Voyager, and extensive expertise in HVAC, plumbing, electrical, carpentry, roofing, drainage, and landscaping. Strong communication, organizational, leadership, and multitasking abilities, as well as competence in Microsoft Office, are essential.

Candidates must have extensive multi‑site property maintenance experience, EPA Type I and Type II technician certification, and be a Certified Pool Operator. A valid driver’s license with automobile insurance, knowledge of apartment management laws, expense control, and multifamily leasing, sales, or customer service experience are required.

A high school diploma or equivalent is required; prior experience managing a maintenance staff and demonstrating professional leadership is preferred.

The position demands the ability to generate reports, conduct business correspondence, and present information effectively, as well as basic arithmetic and intermediate English reading and writing skills.

Physical demands include frequent standing, walking, bending, lifting up to 50 pounds or more, climbing ladders, and operating hand‑held tools, while maintaining normal hearing, vision, and manual dexterity. Employees must wear appropriate safety equipment and may work in varied outdoor conditions.

• Apply extensive knowledge of HVAC, plumbing, electrical, carpentry, roofing, drainage, and landscaping.
• Lead with strong communication, organization, and multitasking abilities.
• Hold EPA Type I and Type II technician certifications and Certified Pool Operator credential.
• Maintain a valid driver’s license with automobile insurance and travel frequently, including overnight trips.
• Possess multi‑site property maintenance experience and understanding of apartment management regulations.

Benefits

Employees must be familiar with company policies as outlined in the Employee Handbook. Full‑time staff enjoy a benefits package that includes health, vision, and dental plans, disability and life insurance, HSA/FSA options, an Employee Assistance Program, a 401(k) plan, paid holidays, and up to 130 hours of PTO.

• Benefit from comprehensive health, vision, dental, disability, life insurance, HSA/FSA, EAP, 401(k), paid holidays, and up to 130 hours PTO.

Training + Development

Interview process

Visa Sponsorship

Security clearance