Supervisor Meter Services | Columbus, OH (DOT)

Description

• Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment
• Assist workers in tasks, as needed, such as reading daily meters/skips
• Provide general information about the meter services to customers, when applicable
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
• Extensively walk and stand for much of the workday
• Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
• Identify, investigate, and resolve issues ensuring deadlines are met
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
• Resolve worker problems or collaborate with employees to assist in problem resolution
• Drive vehicles or equipment to complete work assignments or to assist workers
• Use telephones, tablets, and/or computers to communicate
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers

Requirements

• Drug/alcohol testing is required
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
• Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
• Ability to interact with unhappy or negative customers in a professional manner
• Education: Bachelor's Degree
• Project management skills
• Ability to walk long distances and prepare for weather conditions, accordingly
• Excellent leadership skills and ability to manage a team
• Exceptional flexibility in daily routines and route scheduling
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
• Education: High School Degree or GED
• Adequate time management skills to facilitate worker efficiencies
• Ability to multi-task, and work independently and as a team
• Excellent communication skills, comfortable interacting with management and customers
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
• Excellent attention to detail for problem solving and finding
• Proven understanding of industry standards
• Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training

Benefits

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Daily per diem for travel-based positions
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Paid Sick Time (New York based positions ONLY)
• Veterans Day paid time off for our veterans
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Roth or Traditional 401(k) Retirement plan with company match

Training + Development

Interview process

Visa Sponsorship

Security clearance