Branch Manager - Stevens Equipment Supply

Description

• Ensures work is aligned with the ROM’s expectations, goals, and vision
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Maintain a 93%, or higher, audit score
• Stay current with cycle counts and keep dead stock at a minimum.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Has authority to hire, recommend pay, establish performance and recommend for termination
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
• May work outside regular working hours in case of emergencies within the branch as required.
• Provides guidance and training to subordinates
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• Accountable for implementation of policies, processes, and procedures for short-term results
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.

Requirements

• 3+ years in a leadership/supervisory role
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
• Experience leading a team of employees towards a common goal
• Ability to build and maintain positive relationships with customers, vendors, and employees
• College degree strongly preferred.
• P&L understanding
• Effective verbal and written communication skills and interpersonal skills
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
• Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
• High School diploma or GED equivalent.
• Knowledge of warehouse/inventory management and material handling equipment such as forklifts
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Experience in HVAC wholesale industry strongly preferred
• High level of attention to detail and compliance and results driven.
• Works on difficult to moderately complex issues and projects
• Working knowledge of CRM & Mincron or similar applications is preferred.
• Excellent problem-solving skills, with ability to apply sound judgment
• Proven customer service experience with high level of customer satisfaction
• Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
• Strong organizational and time management skills

Benefits

• The company offers a comprehensive benefit package. Benefits for employees include healthcare, dental, and vision insurance, life and long-term disability insurance, 401k and different types of paid time off.
• Training programs are available to help guide team members and develop new skills
• Benefits are effective on day one for all full-time direct hires
• Compensation Package ranges from $60k to $80k DOE plus bonus
• Growth Opportunities - there is immense opportunities to grow your career

Training + Development

Interview process

Visa Sponsorship

Security clearance