Bilingual Client Support Manager

Description

The Bilingual Client Support Manager partners with installers to ensure a superior customer experience, leveraging big data to identify improvement opportunities and collaboratively enhance service quality. Responsibilities include conducting installer audits, managing project pipelines, and upholding GoodLeap standards and customer expectations. Acting as a reliable and trustworthy ally, the role embodies the company’s mantra of “finance made friendly.”

• Deliver world‑class customer service in Spanish and English.
• Partner with installers to improve the customer experience.
• Serve as primary contact for escalated client issues and ensure timely resolution.
• Address questions and concerns from existing customers.
• Communicate with installers about past, present, and future projects.
• Manage project pipelines from initiation to completion.
• Document client interactions and resolutions in the CRM to track trends.
• Perform monthly partner due‑diligence checks.
• Analyze data to identify trends and spot potential fraud.
• Conduct collaborative investigations of suspicious activities.
• Provide prompt support via email, phone, and chat.
• Maintain a positive, professional attitude and build strong relationships.
• Work independently and collaboratively with high‑profile partners.

Requirements

• Multitask and manage multiple priorities under pressure.
• Exhibit superior organization, verbal, and written communication skills.
• Solve problems effectively and adapt to changing priorities.
• Apply solar industry knowledge (preferred) and bilingual Spanish proficiency.

Benefits

The position offers compensation of $22.00 per hour. Job duties may evolve, and the company reserves the right to modify responsibilities while providing reasonable accommodations for known disabilities. If you thrive in a collaborative work culture and seek a rewarding career, apply today.

Training + Development

Interview process

Visa Sponsorship

Security clearance