Salesforce Operations Support Analyst at Johnson Controls Ireland Hvac in Cork, County Cork, Ireland | Kablio

Role

Description

process automation

doc management

salesforce governance

compliance monitoring

project management

performance metrics

Drive continuous improvement across the team in support processes, automation, and knowledge sharing.
Manage & update the documentation repository for processes, governance & support.
Coordinate with our support analysts work in close partnership with IT Business Partners, Product Owners and Business leaders.
Support Salesforce platform governance, maintaining best practice standards.
Maintain, monitor and enforce IT audit and compliance policies.
Be an escalation point for any issues related to Salesforce from business.
Manage operations related projects, including development initiatives that enhance productivity.
Monitor support team performance metrics, identifying trends and implementing corrective actions. Prepare and present at operations reviews with actionable insights.

Requirements

salesforce

powerbi

itil

excel

sql

python

Data analysis skills, with ability to find answers and insights by building reports and dashboards in various applications. (Salesforce, Office, ServiceNow, PowerBI)
Batchelors Degree or equivalent in IT, Business Information Systems or similar
3+ years’ experience in IT operations support, project management or similar with lead/supervisory experience
Familiarity with ITIL standards/ ITIL Certifications and support operations is a plus
Advanced Excel skills with experience in data quality management principles.
Ability to effectively communicate with people at all levels of the business as well as IT.
A problem solver with great analytical skills.
Experience in Salesforce administration, governance and support or other CRM/ERP
Salesforce Administrator Certification is highly preferred.
Experience with data quality analysis tools a plus. SQL/SOQL, python an advantage.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Founded

The company traces its origins back to 1885, marking its long-standing presence in the industry.

Pioneered the first electric thermostat and evolved into a global HVAC‑R powerhouse.
Headquartered in Cork, Ireland, offering chillers, heat pumps, air handling units, and advanced controls.
Typical projects include large‑scale installations in hospitals, data centres, schools, airports, and industrial facilities.
Specialises in commercial and industrial systems, critical environments, and marine/naval air-conditioning.
Delivers comprehensive solutions—from design and procurement through commissioning, diagnostics, and service.
Notable for integrating smart systems like Metasys and Verasys to optimise energy efficiency and building performance.
Combines century‑long heritage with cutting‑edge tech in smart, compact, quiet, and efficient HVAC systems.

Culture + Values

Integrity First – “We promise honesty and transparency. We uphold the highest standards of integrity and honor the commitments we make.”
Purpose Led – “We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, the way we do business, and our commitment to protect people and the environment.”
Customer Driven – “We win when our customers win. Our long-term strategic relationships provide unique insights and the ability to deliver exceptional customer experiences and solutions.”
Future Focused – “Our culture of innovation and continuous improvement drives us to solve today’s challenges while constantly asking ‘what’s next.’”
One Team – “We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.”

Environment + Sustainability

2040 Net Zero

Net-Zero Commitment

Committed to achieving net-zero Scope 1 and 2 emissions by 2040, ten years ahead of the Paris Agreement target.

43.8% Reduction

Emission Reduction Progress

Reduced Scope 1 and 2 emissions by 43.8% since 2017, on track for 2030 target of –55%.

27.1% Scope 3 Reduction

Product Emissions Impact

Reduced Scope 3 emissions from use of sold products by 27.1% since 2017, surpassing 2030 target of –16%.

90% R&D Investment

Sustainable Innovation

90% of new product R&D investment directed toward climate-related innovation.

Customer emissions avoided via OpenBlue solutions have quadrupled since 2020.
Installed eco-features at Cork HQ (One Albert Quay): rainwater harvesting, solar-reflective glazing, intelligent lighting, smart lifts, EV charging, certified LEED Gold.

Inclusion & Diversity

11 Groups, 70+ Chapters

Diverse Networks

The company supports a global network of Business Resource Groups (BRGs) that span across various communities and geographies.

Operates 'Coolest Women in the World' program to advance women in HVAC through workshops, networking, mentorship
Actively recruits and supports veterans with dedicated BRG and veterans-focused programs

Articles

Airflow Services - HVAC Solution Specialists

Johnson Controls Ireland | Contact Johnson Controls

Role

Description

process automation

doc management

salesforce governance

compliance monitoring

project management

performance metrics

Drive continuous improvement across the team in support processes, automation, and knowledge sharing.
Manage & update the documentation repository for processes, governance & support.
Coordinate with our support analysts work in close partnership with IT Business Partners, Product Owners and Business leaders.
Support Salesforce platform governance, maintaining best practice standards.
Maintain, monitor and enforce IT audit and compliance policies.
Be an escalation point for any issues related to Salesforce from business.
Manage operations related projects, including development initiatives that enhance productivity.
Monitor support team performance metrics, identifying trends and implementing corrective actions. Prepare and present at operations reviews with actionable insights.

Requirements

salesforce

powerbi

itil

excel

sql

python

Data analysis skills, with ability to find answers and insights by building reports and dashboards in various applications. (Salesforce, Office, ServiceNow, PowerBI)
Batchelors Degree or equivalent in IT, Business Information Systems or similar
3+ years’ experience in IT operations support, project management or similar with lead/supervisory experience
Familiarity with ITIL standards/ ITIL Certifications and support operations is a plus
Advanced Excel skills with experience in data quality management principles.
Ability to effectively communicate with people at all levels of the business as well as IT.
A problem solver with great analytical skills.
Experience in Salesforce administration, governance and support or other CRM/ERP
Salesforce Administrator Certification is highly preferred.
Experience with data quality analysis tools a plus. SQL/SOQL, python an advantage.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Founded

The company traces its origins back to 1885, marking its long-standing presence in the industry.

Pioneered the first electric thermostat and evolved into a global HVAC‑R powerhouse.
Headquartered in Cork, Ireland, offering chillers, heat pumps, air handling units, and advanced controls.
Typical projects include large‑scale installations in hospitals, data centres, schools, airports, and industrial facilities.
Specialises in commercial and industrial systems, critical environments, and marine/naval air-conditioning.
Delivers comprehensive solutions—from design and procurement through commissioning, diagnostics, and service.
Notable for integrating smart systems like Metasys and Verasys to optimise energy efficiency and building performance.
Combines century‑long heritage with cutting‑edge tech in smart, compact, quiet, and efficient HVAC systems.

Culture + Values

Integrity First – “We promise honesty and transparency. We uphold the highest standards of integrity and honor the commitments we make.”
Purpose Led – “We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, the way we do business, and our commitment to protect people and the environment.”
Customer Driven – “We win when our customers win. Our long-term strategic relationships provide unique insights and the ability to deliver exceptional customer experiences and solutions.”
Future Focused – “Our culture of innovation and continuous improvement drives us to solve today’s challenges while constantly asking ‘what’s next.’”
One Team – “We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.”

Environment + Sustainability

2040 Net Zero

Net-Zero Commitment

Committed to achieving net-zero Scope 1 and 2 emissions by 2040, ten years ahead of the Paris Agreement target.

43.8% Reduction

Emission Reduction Progress

Reduced Scope 1 and 2 emissions by 43.8% since 2017, on track for 2030 target of –55%.

27.1% Scope 3 Reduction

Product Emissions Impact

Reduced Scope 3 emissions from use of sold products by 27.1% since 2017, surpassing 2030 target of –16%.

90% R&D Investment

Sustainable Innovation

90% of new product R&D investment directed toward climate-related innovation.

Customer emissions avoided via OpenBlue solutions have quadrupled since 2020.
Installed eco-features at Cork HQ (One Albert Quay): rainwater harvesting, solar-reflective glazing, intelligent lighting, smart lifts, EV charging, certified LEED Gold.

Inclusion & Diversity

11 Groups, 70+ Chapters

Diverse Networks

The company supports a global network of Business Resource Groups (BRGs) that span across various communities and geographies.

Operates 'Coolest Women in the World' program to advance women in HVAC through workshops, networking, mentorship
Actively recruits and supports veterans with dedicated BRG and veterans-focused programs

Articles

Airflow Services - HVAC Solution Specialists

Johnson Controls Ireland | Contact Johnson Controls