Maintenance Supervisor - West End Terrace

Description

• Effectively direct and oversee all aspects of the property’s maintenance function
• Coordinate, schedule, and complete preventative maintenance on the property, buildings, units, appliances, and equipment
• Manage the make-ready process by ensuring all repairs, replacements, and clean-up tasks are completed
• Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations
• Perform call-back emergency service as required
• Oversee and maintain the maintenance budget, ensuring cost-effective operations, while meeting property needs
• Maintain organization and cleanliness of work areas and maintenance shops
• Monitor, prioritize, and complete service requests and maintenance activities, ensuring issues are handled to the satisfaction of residents
• Monitor pool operation daily and maintain the appropriate health department standards
• Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed
• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns
• Monitor the daily workload of the maintenance team, assisting as needed to ensure tasks are completed timely and effectively
• Communicate daily with the property office, reporting on the progress of service requests and make-readies
• Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management
• Act as the safety steward by addressing hazardous conditions and training staff on safety and protective measures
• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc
• Maintain an adequate and organized inventory of materials and supplies
• Maintain curb appeal by assisting with groundskeeping and picking up litter
• Assist with housekeeping, inspections, and other tasks assigned by the Property Manager

Requirements

• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others
• Minimum five years’ maintenance experience, including tile, carpentry, plumbing, electrical, and HVAC repair
• High school diploma or GED; trade school degree preferred
• Ability to work in extreme environmental conditions (heat, cold, rain, snow, etc.)
• Previous supervisory experience preferred
• Valid driver’s license required
• Proven ability to maintain composure and solve problems with keen insight when faced with obstacles
• Ability to work a varied schedule, including weekends, holidays, and on-call shifts
• Demonstrated leadership and coaching skills, with the ability to mentor and develop others
• CAMT certification preferred, but not required
• EPA Certification Type I and II, or Universal, and CPO certification required

Benefits

• Discounts – 20% housing discount (*select communities)
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)
• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts
• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Go the Extra Mile
• Pet Insurance - Discounted options
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Healthy Savings Account (HSA) – Employer contributions
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Paid Holidays – Thirteen paid holidays per year

Training + Development

Interview process

Visa Sponsorship

Security clearance