Group Leader- Service and Maintenance (Supervisor)

Schindler Group

Manufactures, installs, services and modernizes elevators, escalators and moving walkways globally.

Lead service team, optimize staffing, oversee maintenance & repairs, ensure quality.

8 days ago ago

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Pune, Maharashtra, India

Field

Company Size

70,406 Employees

Service Specialisms

Elevator Services

Escalator Services

Maintenance

Installation

Modernization

Sector Specialisms

Residential

Commercial

Public Transit

Office Buildings

Hotels

Hospitals

Apartment Complexes

Low-rise Buildings

Role

Description

Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training
Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
Manage repairs from offer to order including the collection of bad debts.
Manage problem solving of sick units and monitor Mean Time Between Callbacks (MTBC) improvement.
Manage the Modernization Transformation
Execute and solve retrofits, Directive Letter to Field Information (DLFI) and nonconformities.

Requirements

Benefits

Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

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Security clearance

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Company

Overview

Founded in 1874

Year Established

The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.

2B journeys daily

Daily Passenger Journeys

Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.

$13.7B revenue

Annual Revenue

Strong financial performance with significant contributions from service and modernization divisions in 2023.

300 units delivered

Recent Project Milestone

Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.

Over 1,000 branches

Global Presence

Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.

656 ft tower

Elevator Test Tower

Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.

Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.

Culture + Values

Safety – Safety for each one of our passengers and employees is foremost.
Create value for the customer – Our customers are at the heart of what we do: their success is our success.
Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.

Environment + Sustainability

90% Reduction by 2040

Net-Zero Commitment

Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.

50% & 42% Reductions

Science-Based Targets

Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.

100% Renewable by 2025

Electricity Goal

Aims to procure 100% renewable electricity across all operations by 2025.

30% Energy Improvement

Product Efficiency

New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.

Achieved 90% Renewable Electricity in 2022
Targeting ISO 50001 Certification for Major Production Sites by 2025
25% Maintenance Portfolio Cloud-Connected in 2022
40% Energy Reduction with PORT 4D System
Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials

Inclusion & Diversity

69,000+ employees

Global workforce

A workforce spanning over 69,000 individuals across 130+ nationalities.

13% female

Gender distribution

As of end-2023, 13% of the workforce identifies as female, with 87% male.

300+ women

Leadership programs

Over 300 women participated in leadership and advancement programs.

5 generations

Workforce diversity

Encourages multigenerational teams, up to five generations working together.

Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
Equal‑pay initiative ensuring fair pay regardless of gender.
Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.

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