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Manager Service Design Special Projects
Keolis Commuter Services
Assist in developing resilient train schedules and operating plans, maintain track maintenance schedules, and analyze ridership trends for schedule changes and service improvements.
20d ago
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
North Billerica, MA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Transportation Services
Public Transit Operations
Fleet Management
Customer Experience
Sustainability Solutions
Project Management
Operations Management
Sector Specialisms
Public Transportation
Commuter Rail
Alternative Fuel
Renewable Diesel
Sustainable Transportation
Multi-Modal Solutions
Bus Transportation
Community Shuttles
Role
What you would be doing
schedule development
data analysis
field visits
union negotiations
ridership analysis
track assignment
- Assist with development of run and dwell times included in train schedules
- Reviews schedule proposals to ensure resiliency, identifying potential performance risks in operating plans and proposing solutions to mitigate
- Conducts field visits to analyze service plans and makes suggestions for improvements
- Participate in good faith negotiations with Train and Engine Service Crew Unions to finalize crew assignments
- Develop network knowledge to diagnose operational challenges and provide solutions
- Analyze delay and overcrowding data to right size journey times, consistent length, and crew size as needed
- Assists the Sr Manager of Schedules, Service Design & Strategy in the development of train schedules for schedule changes, special events, and future service concepts
- Maintains list of times and blocks where track and infrastructure maintenance can occur throughout the network and liaises with Engineering Department to ensure proper utilization of windows
- Collaborate with Mechanical Department to establish equipment maintenance windows and assist with long-term fleet allocation planning
- Observes ridership trends and identifies areas where increased size capacity may be needed
- Translate schedules and operating plans into a format that is easily understandable by dispatchers and other Transportation personnel
- Updates and inputs schedules, equipment cycles, and crew runs into HASTUS software
- Assists the Senior Manager of Schedules, Service Design & Strategy in the development of base equipment and crew plans for schedule changes, special events, and future service concepts
- Determines required operational changes to support long-term outages and service expansions
- Assists in development of master track assignment plan, including all planned routings and platform assignments for line blocks and terminal areas throughout the network
What you bring
railway ops
hastus
bachelor’s
multi-task
communication
dispatching
- Travel Requirements: Minimal, with the potential for visits to other Keolis properties as needed
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- Experience with railway operations, signals, and/or dispatching preferred
- Two (2) years working as a Train Dispatcher, Terminal Operations Manager, or in a role directly interfacing with HASTUS and/or Rail Traffic Controller software
- Bachelor’s degree from accredited institution, -OR-
- Five (5) years of experience in the railroad, transportation, civil engineering or related fields, -OR-
- Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance
- Ability to work on multiple assignments at the same time, ensuring proper prioritization, adherence to deadlines, and extreme accuracy in work
- Ability to present complex operational problems and trade-offs to different levels of management
- Essential Physical Requirements: Typing, ladder climbing
- Physical Effort/Lifting Requirement v. Sedentary position: Minimal
- Knowledge of or ability to learn and retain specific technical terminology, physical characteristics, and operating practices for a complex and expansive rail network
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug and alcohol screening
- favorable background check
- physical examination
Company
Overview
- operates as a leading provider of public transportation solutions, focusing on the North American market.
- specializes in delivering safe, efficient, and customer-centric rail and bus services.
- manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston.
- has decades of experience, becoming a trusted partner for municipalities offering urban to regional services.
- focuses on innovative technology to ensure services are reliable and future-ready.
- has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions.
- emphasizes collaboration with local authorities to meet the evolving needs of commuters.
- Commitment to safety and service
- Innovation and continuous improvement
- Respect and integrity in all our interactions
- Collaboration and teamwork to drive success
- Accountability and responsibility in all actions
2050
Net Zero Emissions
Target year to achieve Net Zero carbon emissions across operations.
- Committed to reducing environmental impact across all operations.
- Investing in eco-friendly technologies such as electric buses and hybrid vehicles.
- Energy efficiency initiatives are central to operations, including reducing greenhouse gas emissions in transportation services.
- Focus on sustainable mobility solutions to enhance eco-friendly transportation networks.
- Focus on building an inclusive workplace where diversity is celebrated.
- Gender-related statistics and workforce diversity are tracked and analyzed.
- Efforts to ensure equal opportunities for all employees, with attention to gender parity.
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