Mri Software
MRI Software offers real estate and investment management solutions to improve operations and decision-making.
13 hours ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Sector Specialisms
Description
software troubleshooting
issue resolution
client support
customer service
client liaison
dei initiatives
The Client Support Analyst role at MRI Software is designed for problem‑solvers who enjoy dissecting complex software issues and delivering personalized, positive experiences to a global client base. You will serve as the primary point of contact for financial and property‑management institutions, listening, empathizing, and troubleshooting to meet client needs. The position thrives in a fast‑paced, innovative environment while maintaining high‑quality customer service.
- Analyze and resolve complex software issues for global clients.
- Serve as primary contact for financial and property‑management institutions.
- Provide empathetic, personalized customer service in a fast‑paced environment.
- Apply creative troubleshooting and curiosity‑driven learning.
- Participate in employee‑led resource groups and DEI initiatives.
- Use paid volunteer time (16 hours) to give back to the community.
Requirements
communication
customer service
technical support
bachelor's
organization
time management
Successful candidates bring prior customer‑service or technical‑support experience, a bachelor's degree or equivalent work experience, and a strong passion for client focus. Required attributes include creative curiosity, solid organization and time‑management abilities, a natural aptitude for technology, and professional written and verbal communication skills.
- Leverage strong written and verbal communication to explain technical concepts.
- Possess prior customer service or technical support experience.
- Hold a bachelor's degree or equivalent professional experience.
- Demonstrate strong organization, time‑management, and technology aptitude.
Benefits
MRI offers a competitive benefits package that supports health, financial security, family life, and professional growth, along with flexible work options that empower employees to balance personal and professional priorities.
- Enjoy competitive 401(k) plan and comprehensive medical coverage with HSA.
- Receive 20 days paid time off, observed holidays, and 16 hours of Flexi time annually.
- Benefit from two weeks of anywhere‑in‑the‑world remote work each year.
- Take advantage of tuition reimbursement and professional development programs.
- Access generous parental leave and family‑support perks.
- Earn rewards through an employee referral program.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1971
Year Founded
MRI Software was established in 1971 and has grown to become a global leader in real estate technology.
- Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management.
- MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations.
- The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value.
- MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations.
- It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader.
- A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience.
- With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.
Culture + Values
- Be nice. Do good. Act with integrity.
- Get it done. Move smart. Make it happen. Take responsibility.
- Strive to amaze. Astound clients. Delight partners. Wow everyone.
- Be fearless. Aim high. Be bold. Innovate without limits.
- Enjoy the ride. Have fun. Embrace change. Celebrate wins.
Environment + Sustainability
$630,000 saved
Energy Solution Impact
Clients using the energy solution achieved significant savings and reduced their environmental footprint across 12 sites.
22 million kW reduction
Energy Efficiency Achievement
The solution helped clients reduce energy consumption across 12 sites, contributing to sustainability goals.
- Facilitate journey to Net Zero or Carbon Neutrality via comprehensive carbon reporting and automated GHG tracking.
- Provide tools to track electricity, renewable energy, gas usage, and employee mileage across the entire organization.
- Deliver highly accurate calculation tools to manage science-based targets, track performance, and capture organizational baseline.
- Offer dashboards and analytics to identify energy-saving opportunities and verify savings per IPMVP standards.
- Enable sustainability accounting, opportunity identification, and actionable change in one integrated platform.
Inclusion & Diversity
May 23, 2023
CEO Pledge Date
CEO signed the CEO Action for Diversity & Inclusion pledge to foster a workplace that values diverse perspectives.
ERG Established
Women and Allies ERG
The Women and Allies Employee Resource Group (ERG) was established prior to May 2023 to support gender diversity initiatives.
May 2023
LGBTQIA+ ERG Launched
The PRISM LGBTQIA+ Employee Resource Group was launched in May 2023 to promote inclusion for LGBTQIA+ employees.
Four Pillars
DEI Strategy
The company's diversity, equity, and inclusion strategy is built on four pillars: People, Culture, Community, and Marketplace.
- Formed partnerships with Coding Black Females, AnitaB.org, WITI, INROADS, and Steel City Codes to support underserved and underrepresented groups.