Customer Service Representative

Description

• Communicate with internal and external customers regarding customer needs, order activity, and inventory levels in a prompt manner.
• Work directly with the Sales Department, Production Planning and Distribution Team to exceed customer expectations.
• Provide accurate and timely processing of all incoming calls, emails, orders by successfully utilizing appropriate resources.
• Determine and escalate service risks as needed.
• Maintain an empathetic, positive and professional attitude when communicating.
• Serve as Liaison between Customer and Manufacturing plant.
• Manage customer expectations and responsible for keeping the customer informed according to established department policies and procedures.

Requirements

• Able to communicate professionally both verbally and in writing.
• Familiar with CRM systems and practices.
• Able to demonstrate vital thinking, problem solving and stress management skills.
• Excellent organizational and time management skills.
• Experience in working with individuals from different, professional backgrounds.
• College degree or relevant work experience required.
• Proficient in gathering, analyzing and interpreting information to determine conclusions and act accordingly.
• One-year customer care or related experience.
• Strong attention to detail and record keeping skills.
• Proficient in Microsoft 365 application and basic office equipment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance