Service & Scheduling Coordinator

Description

As the Service & Scheduling Coordinator, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.

• Ensuring work orders have relevant information for scheduling, following up with relevant stakeholders to supply before specialist attendance.
• Procures parts/materials for service work orders.
• Schedules and follows up on all monthly maintenance customer accounts
• Advising clients of progress in works actioned each day, requests for approval to increase time or parts required.
• Creates work orders in our systems for daily scheduling of planned maintenance and service.
• Support in managing the technician calendar - including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department.
• Monitoring technician site status through company portals, with badging and access to customer sites.
• Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries.

Requirements

Convergint is looking for an enthusiastic Service & Scheduling Coordinator to join our amazing culture. The Service & Scheduling Coordinator plays a key role in providing support to our NSW business.

• Planning & organisation; work systematically to ensure the effective prioritisation, control and administration of multiple tasks with strong attention to detail. 1-3 years administrative experience preferred.
• Interpersonal communication skills; strong verbal and written communication skills, customer conflict resolution. 2-3 years previous customer service.
• Previous call centre, dispatch, or administrative experience required.
• IT literate; quick to learn and confident to explore capabilities of various applications. Strong Outlook, excel and word skills. Experience across CRM or rostering software preferred.

Benefits

We have a great company culture, engage in Corporate Social Responsibility, work hard, and promote fun & laughter on a daily basis.

• Training and development provided.
• Great work life balance.
• Opportunities for career progression.
• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.

Training + Development

Interview process

Visa Sponsorship

Security clearance