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Customer Service Tech
D.R. Horton
Maintaining customer satisfaction post-sale by handling warranty repairs and proactively resolving customer issues.
16d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Contractor
Smyrna, TN
Field
Company Size
10,000 Employees
Service Specialisms
Home Construction
Warranty Services
Mortgage Financing
Title Services
Insurance Services
Sector Specialisms
Residential
Homebuilding
Mortgage Financing
Title Services
Insurance Agency Services
Lot Development
Entry-level Homes
Luxury Homes
Role
What you would be doing
subcontractor management
issue evaluation
home repair
charge-back processing
client follow-up
client relations
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Schedules and manages subcontractors to make designated warranty repairs
- Evaluates homeowner repair issues to determine if they are warrantable items
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Processes charge-back documentation and invoices
- Ensure all repairs are completed within compliance standards
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Develop and maintain good rapport with subcontractors and homeowners
What you bring
electrical
plumbing
hvac
3+ years
ms office
communication
- Experience with minor electrical, plumbing and HVAC repair work preferred
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Ability to work overtime
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Proficiency with MS Office and email
- Excel in effective and positive communications
- Prior customer service experience a plus
- Ability to travel overnight
- Certifies warranty work is completed within contractor obligations
- Ability to work independently and be productive without supervision
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Ability to lift and/or move up to 50 pounds
- Work effectively in high pressure situations
- Ability to provide a systematic approach in carrying out assignments
- High school diploma or general education degree (GED)
- Medical, Dental and Vision
- Multiple Voluntary and Company provided Benefits
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Vacation, Sick, Personal Time and Company Holidays
- Life & Disability Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- prospective candidates should expect background checks.
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Company
Overview
- A prominent homebuilder that has expanded to become one of the largest in the United States.
- Offers a wide range of housing options, including single-family, multi-family, and luxury residences.
- Operates nationwide, creating communities tailored to diverse customer preferences.
- Committed to providing affordable and high-quality housing solutions.
- Engages in both residential and commercial real estate development.
- Known for delivering projects on time and within budget.
- A leader in modern design and energy-efficient living solutions.
- Expanded significantly into the luxury housing market with notable projects.
- Demonstrates strong financial health and consistent growth in revenue.
- Accountability
- Diversity
- Quality
- Collaboration
- Passion
- Integrity
- Leadership
2023 Inclusion
Dow Jones Sustainability Index
Recognized for sustainability performance and added to the Dow Jones Sustainability North America Index in 2023.
Scope 1&2 Emissions
Fiscal 2022 Calculation Completed
Successfully calculated greenhouse gas emissions for Scope 1 and 2 for the fiscal year 2022.
- Began internal tracking of various ESG metrics in 2020
- Performed initial ESG risk assessment in 2021
- Commenced data collection for baseline Scope 1 & 2 greenhouse gas emissions in 2022
- Completed CDP climate questionnaire in 2023
- Board oversight of key ESG matters via Nominating and Governance Committee
- Commitment to perform Scope 3 readiness assessment and consider GHG reduction targets
- Energy-efficiency features included in homes from site selection through construction
2021
Human Capital Report Published
Published a comprehensive human capital document that includes quantitative demographics and EEO-1 data, demonstrating transparency in diversity metrics.
- Operates focus groups and specialized training on diversity & inclusion.
- Partners with AREAA, NAMMBA, NAREB and NAHREP to support women and minority mortgage bankers.
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