Customer Care Case Specialist
nwg (northumbrian water group)
Handle smart meter customer complaints, resolve cases within 2 days, liaise with teams.
2 days ago ago
£24,880 - £31,100
Entry-level, Junior (1-3 years)
Full Time
Durham, England, United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
customer service
complaint handling
case resolution
team liaison
issue investigation
- Customer Interaction: Provide a high level of service and satisfaction to dissatisfied customers, managing cases up to and including the first stage of our complaints process.
- Case Management: Resolve complaints within 2 working days, following up to ensure that outcomes meet our service standards.
- Collaboration: Liaise with internal teams to gather information, investigate complaints, and support comprehensive resolutions.
What you bring
organisational
customer‑focused
decision‑making
communication
collaboration
- Strong organisational skills with a commitment to timely, effective resolution of customer issues.
- A proactive, customer-focused mindset with the confidence to make decisions that support positive outcomes.
- Decision-Making: Utilise your decision-making skills to deliver timely, effective responses, ensuring customer concerns are fully addressed.
- Excellent communication skills, able to provide clear, concise responses to customer queries.
- Ability to work both independently and collaboratively, building productive relationships across teams.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- dbs check required prior to employment
- candidates with certain unspent convictions will not be considered
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Company
Overview
Nope
Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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