Manufactures and supplies construction, agriculture, and industrial equipment.
The IT Service Desk Technician provides front‑line support to users contacting the service desk via phone, ticket or other methods, quickly identifying issues and following established processes and SOPs. When a ticket cannot be resolved, it is escalated to the appropriate resolver group and urgent requests are flagged to the team. The role requires taking ownership of problems and seeing them through to resolution.
The position is primarily office‑based but may involve occasional work in manufacturing or factory settings with exposure to noise and temperature changes. Physical demands include sitting, using hands, reaching, talking, hearing, occasional standing and walking, and lifting or moving up to 10 lb. Vision requirements include close, distance and depth perception.