Services Customer Care Centre Agent
Schneider Electric
call handling
breakdown logging
team liaison
sla management
bfs logging
problem solving
What You’ll Be Doing:• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.• Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.• Ensuring SLAs (e.g. 4 hour and 6 hour response times) are met.• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.• Working in a fast-paced environment where problem-solving and decision-making are key.• Stay up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.
sap
customer service
communication
problem solving
teamwork
organisation
What We’re Looking For:• Strong customer service experience. You should be comfortable handling calls and solving customer issues.• Excellent communication skills. Clear, professional, and able to build relationships quickly.• Good organisation and problem-solving skills.• SAP experience is helpful but not essential. We’ll provide training.• Ability to work well in a team and adapt to a dynamic environment.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems and working with cross-functional teams to deliver outstanding service? If so, this role could be a great fit for you.
BenefitsWhat We Offer You:Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Working Hours & Flexibility:• 4 days on, 4 days off (12 hour shifts, 1 hour break)• The role is based in Warrington (Gemini office), with hybrid working available after training.
€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations
Training + DevelopmentPeople also searched
€38 billion
Annual Revenue
Generated through a blend of hardware, software, and services across electrification, automation, and IoT.
- Evolved from a steel and armaments business into a leading digital energy solutions provider.
- Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
- Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
- Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
- Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
- Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.
- “Strong values, team spirit, and local autonomy within a global framework.”
- Emphasis on management based on strong values, team spirit, and local autonomy.
- Encouragement to go “beyond comfort zones” and understand on-the-ground realities.
71% Reduction
Emissions Cut
Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.
800Mt CO₂ Avoided
Customer Savings
Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.
50% Supplier Reduction
Operational Carbon
Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.
90% Renewables Target
Electricity by 2025
Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.
- Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
- Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.
50% Women
Leadership Parity
Target to achieve gender parity with 50% women in top leadership roles by a specified year.
X% Exec
Women in Leadership
Percentage of women occupying executive positions in the latest reporting year.
Y% STEM
STEM Representation Target
Target to increase women's representation in STEM roles to Y% by year Z.
- Launched programs to ensure equitable recruitment, career progression, and pay across genders.
- Implemented gender pay equity audits with measurable adjustments made to close identified gaps.
