Description
service scheduling
customer communication
technician monitoring
job documentation
inspection reporting
route optimization
The Service Coordinator supports the Service Manager and field technicians by planning and coordinating daily service activities, dispatching personnel, and ensuring accurate documentation. This role serves as the primary liaison between customers, technicians, and internal teams, handling scheduling, communication, and issue resolution to meet service commitments.
- Coordinate and manage daily schedules for field service technicians performing inspections, maintenance, testing, and repairs.
- Communicate with customers and resolve scheduling issues, keeping them informed of arrival times and status changes.
- Monitor technician activity to ensure commitments are met and alert management to potential problems.
- Review completed jobs, verify inventory and material costs, and ensure proper documentation during job closure.
- Maintain and process inspection documentation and assist the Service Manager with reopened jobs.
- Inform Service Managers of work progress, customer relations, material administration, and other operational matters.
- Measure branch activity, identify improvement areas, and develop action plans with regional management.
- Notify sales teams of quote opportunities identified during service calls and facilitate follow‑up.
- Serve as point of contact for third‑party portals (e.g., IROL) and submit inspection reports to AHJs.
- Request work order extensions in customer portals as needed and optimize route planning for efficiency.
- Identify customers not using all service lines and communicate cross‑selling opportunities to sales.
- Complete special projects, research, and update quotes for existing house customers.
- Develop positive, ongoing relationships with customers and internal team members.
Requirements
high school
2+ years
ms office
jd edwards
communication
customer service
Candidates must have a high school diploma or GED and at least two years of B2B customer service experience, with preferred experience in a service department within the life‑safety or security industry. Strong communication, negotiation, organizational, and computer skills—including proficiency with MS Office and ERP systems such as JD Edwards—are essential.
- High School Diploma/GED required; 2+ years B2B customer service experience.
- Preferred prior service department experience in life‑safety, security, or communications.
- Excellent oral and written communication skills; confident negotiation with vendors and customers.
- Proficient in MS Office and able to learn new software quickly; experience with JD Edwards or similar ERP.
- Strong record‑keeping, analytical, time‑management, and prioritization abilities.
- Remarkable organizational skills, attention to detail, and understanding of workflow processes.
Benefits
Hiller offers a competitive compensation package with pay advancement opportunities, comprehensive health, dental, vision, retirement, and insurance benefits, as well as paid time off. Employees receive a $150 annual boot allowance, company‑provided training and equipment, and clear pathways for career advancement, all within a drug‑free, equal‑opportunity workplace that values passion, trust, responsibility, and fun.
- Competitive compensation with pay advancement for certifications and education.
- Comprehensive health, dental, vision, retirement, life, disability, and critical illness insurance.
- Paid time off and $150 annual boot allowance for safety footwear.
- Company‑provided training, tools, equipment, and career advancement potential.
Training + Development
Information not given or found
