Home Ownership Administrator

Description

• Building and maintaining strong relationships with stakeholders and colleagues.
• Accurately managing transaction files, ensuring all customer data is recorded and stored in line with GDPR and company policies.
• Providing feedback on personal performance and contribute to team targets and objectives.
• Promoting and embody the bpha brand and values, always seeking ways to improve the customer experience.
• Providing direct administrative support to the Home Ownership team, including legal enquiries and data entry.
• Supporting the marketing and sales team as required.

Requirements

• Excellent team player, able to build relationships and support colleagues.
• Experience in a customer-facing environment (e.g., developer, estate agent, housing association).
• Understanding of conveyancing, shared ownership, and the wider intermediate housing market.
• Experience using CRM databases.
• Strong administrative skills, with confidence using MS Office, CRM, and telephony systems.
• Flexible and adaptable approach to work.
• Ability to thrive in a busy, fast-moving sales environment and prioritise workload effectively.
• Experience in a fast-paced administrative role.
• Good customer service skills, both written and verbal.

Benefits

• Generous Pension Scheme
• 28 Days Annual Leave + Bank Holidays
• Retail Discounts
• Professional Development Opportunities
• Cycle to Work Scheme
• Private Health Care
• Employee Assistance Programme

Training + Development

Interview process

Visa Sponsorship

Security clearance