Training Administrator

Description

• Manage the master training calendar, class logistics, and materials flow.
• Compile and analyze training data, including attendance, CE completions, survey feedback, and agent performance trends.
• Collaborate with instructors and subject matter experts to update content, refine materials, and ensure consistency across all courses. Transform instructor knowledge into structured course content aligned with adult-learning best practices.
• Teach individual and group training classes on our education platforms and training on company-wide technology, providing hands-on support to agents during classes to keep instruction flowing.
• Coordinate the development, scheduling, sequencing, and rollout of training programs across multiple locations, varying platforms (in-person, virtual, or hybrid), and audiences.
• Maintain accurate training records, class completions, and attendance submissions, including reporting CE completions to TREC and ensuring all credentialing requirements are met.
• Perform daily office operations and ensure the workspace is organized and maintains a professional appearance.
• Schedule and set up sales associates' training and professional development programs and events, assist with registrations for classes and events, and coordinate pre- and post-class reminders and follow-up emails.
• Assist with developing, updating, and assembling training modules, presentation materials, learning objectives, and assessments, including handouts, documents, how-to videos, and materials.
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Maintain vendor coordination, lunch sponsorships, and third-party partnerships needed for training delivery, update corresponding spreadsheets, and ensure clear and timely communication..
• Maintain digital file systems, course libraries, and updated training assets.
• Enter and sync class details across the various registration platforms, including, but not limited to, Zoom, Google calendar, the intranet, and internal communication software.
• Track course compliance, TREC reporting requirements, and departmental quality benchmarks.
• Perform classroom set-up and break-down as needed, including but not limited to preparing refreshments, coordinating lunch sponsors, cleaning surfaces, supporting instructor needs, and printing and assembling workbooks.
• Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
• Communicate with staff and agents to determine and troubleshoot and resolve education-related technical This includes, but is not limited to, responding to questions and assisting with hardware and troubleshooting software when starting or monitoring a class and/or visiting offices.
• Answer phones, greet and direct visitors, schedule appointments, and assist with internal communication, including, but not limited to, email newsletters, slide show presentations, course handouts, etc.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Troubleshoot and resolve education-related technical issues, collaborating with IT and third-party vendors when needed.
• Monitor in-person, virtual, and hybrid classes and enforcing TREC guidelines during the
• Act as a liaison between sales associates, instructors, and office leadership to support training success.
• Coordinate the launch of new training initiatives, ensuring communication, timelines, resources, and quality control are met.
• Prepare training reports for management, identifying gaps, needs, and improvement opportunities.
• Develop and maintain course surveys using Google Forms and other approved tools, ensuring questions remain relevant and aligned with departmental goals.
• Conduct quality reviews of all materials to ensure accuracy, branding, visual consistency, and educational integrity.
• Maintain the company intranet(s), Google Sites, training portals, and internal agent resources.
• Onboard new agents by educating them on the company’s training pathways and tracking their early progress.
• Represent the education department at staff meetings, agent meetings and events, and new-agent orientations.

Requirements

• Strong oral and written communication skills, including the ability to deliver effective presentations, lead small-group training and professional meetings, and conduct business in diverse situations.
• Ability to adapt quickly and effectively within a fast-paced, evolving environment.
• Consistently maintains professionalism and meets established deadlines.
• Minimum of 3 years of experience in education, training coordination, instructional support, and/or office administration.
• Ability to monitor department email and phone messages.
• Strong analytical, problem-solving, and sound decision-making skills.
• Ability to create clear, engaging templates, structured content, training materials, including manuals that incorporate graphics and high-quality written content.
• Associate or bachelor’s degree in business administration, education, communications, or related field; or equivalent work experience and knowledge.
• Excellent interpersonal skills with proven leadership capabilities.
• Real estate experience is preferred, but not
• Strong desire to learn and develop new technology-related skills, with a particular interest in AI.
• Ability to troubleshoot technology and proactively resolve issues.
• Customer-focused mindset, with a commitment to supporting agents, vendors, instructors, and internal stakeholders.
• Project management expertise with the ability to prioritize and organize, manage multiple tasks simultaneously, and maintain a strong attention to detail.
• Proficiency in desktop and web applications, including Zoom, Google Workspace, Microsoft Office products, and related learning platforms.
• Demonstrated proficiency with computers and related technologies.
• Ability to travel to different offices to monitor and/or provide training.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance