CSC Process Analyst
Home Group
Analyze and improve customer service processes using data and process mapping.
10 days ago ago
£32,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Newcastle Upon Tyne, England, United Kingdom
Hybrid
Company Size
3,000 Employees
Service Specialisms
Integrated housing
Health care services
Social care services
Supported property development
Property design
Construction
Procurement
Asset management
Sector Specialisms
Social Rent
Mid-Market Rent
Factored Customers
Housing Management
Community Resources
Residential Treatment Facilities
Mental Health Services
Custom Home Building
Role
What you would be doing
process improvement
report creation
process mapping
data analysis
change rollout
- Work with teams to improve how we do things
- Create reports that help leaders make decisions
- Map and maintain clear, accurate processes
- Use data to spot risks and share insights
- Support smooth rollouts of process changes
What you bring
excel
smartsheet
data analysis
process mapping
collaboration
contact centre
- Skills in Excel, Smartsheet or similar tools
- A collaborative approach and strong attention to detail
- Confidence creating and updating process maps
- Experience using data to spot trends and share insights
- Experience in a similar role or contact centre environment
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- You’ll work Monday to Friday.
- 34 days leave (this includes bank holidays and a “me day”). You also have the option to buy 5 more days plus 2 paid volunteering days each year
- We typically work on a hybrid basis with a minimum 2 days per week in our One Strawberry Lane office, with the rest from home.
- Career path with development and excellent training package.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
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Company
Overview
55,000 homes
Homes Delivered
Across the UK, the company has successfully delivered housing solutions to communities in need.
- Founded with a vision to transform lives through safe, secure, and affordable homes.
- Provides housing, care, and support services, specializing in helping vulnerable individuals.
- Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
- Known for innovative solutions, including supported housing and social care integration.
- Collaborates with local authorities, charities, and healthcare providers to maximize impact.
- Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
- Continues to expand its reach with a focus on enhancing community well-being and individual independence.
- We are passionate about making a positive difference to people’s lives.
- We believe in treating people with respect, dignity, and fairness.
- We are committed to making housing and services accessible and inclusive for all.
- We focus on creating innovative solutions that meet people’s needs.
- We work together as one team, driven by shared goals and values.
- We strive to deliver outstanding services and exceed expectations.
- We take pride in our integrity, transparency, and accountability.
Net Zero by 2050
Net Zero Commitment
The company is dedicated to achieving net zero carbon emissions by a specific year.
- Aim to improve sustainability through energy-efficient measures.
- Focusing on reducing energy consumption and increasing renewable energy sources.
- Adopted sustainable construction practices in new developments.
- Track and report environmental performance annually.
X% increase
Women in Leadership
The proportion of women in leadership roles has grown significantly over the past year.
- Focused on building an inclusive culture where everyone feels valued.
- Aim to increase gender diversity at all levels, with a focus on leadership roles.
- Implemented training programs to promote inclusive leadership and support diverse teams.
- Actively supports flexible working to improve work-life balance.
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