Workplace Experience Manager - San Francisco, CA

Description

• End-to-End Event Management: Serve as the primary lead for all on-site events, ranging from high-level client meetings to large-scale employee functions. Develop and maintain standard operating procedures (SOPs) for event planning and execution to ensure consistency and high quality.
• Client and Stakeholder Relations: Build and maintain a trusted client relationship. Lead by example and model behaviors that are consistent with CBRE RISE values.
• Operational Excellence: Identify, troubleshoot, and resolve day-to-day issues. Assess technological and training needs for Workplace Experience teams. Always follow safety standards with employees, clients, and vendors.
• Strategic Team Leadership: Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Formal Supervision and Team Development: Provide direct, formal supervision, mentorship, and coaching for a team of up to 15 employees. This includes actively monitoring the professional growth and development of staff, conducting rigorous performance evaluations, and overseeing the entire recruiting and hiring lifecycle to build a high-performing team.

Requirements

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Proven experience (3+ years) managing and executing complex, high-profile corporate events or hospitality services is highly preferred.
• Premium Hospitality & Service Level Management: Drive a culture of intentional, high-quality hospitality across all workplace services. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis.
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.
• Demonstrated leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance