Engineer-Field Service, PS SEA

Description

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
• Providing after-sales technical support and site service responsibilities to distributors/end customers.
• Provides technical assistance on factory test of special projects
• Review and assist in processing warranty claims from distributors
• Investigates root causes of failures and recommend solution
• Ensures all technical and training documents are up-to-date and organized
• Investigate and handle all customers’ complaints and product failures.
• To deal with customer on the warranty issues from technical aspect
• Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
• Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.

Requirements

• Diploma/degree in Mechanical/ Electrical Engineering with at least 5 years of relevant experience
• Possess strong customer service orientation, enthusiasm for power generation products
• A team player with strong problem-solving skills and task oriented
• This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
• Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous

Benefits

• Competitive compensation and benefits
• Development and career opportunities
• Recognition and rewards
• Work-life flexibility
• A safe and inclusive workplace

Training + Development

Interview process

Visa Sponsorship

Security clearance