Tier 2 Support Specialist at Stem, Inc. in Broomfield, CO | USD22-33 | Kablio

Role

Description

tier 3

utility sites

phone support

ticketing

documentation

customer relations

Maintain a working professional career development path to Tier 3 Support.
Work directly on Utility Scale sites.
Successfully complete a multi-week formal training on the products to prepare you to respond to inbound phone calls to act as frontline support for product and service issues.
Work closely with the Engineering and Development teams.
Document customer interactions.
Build relationships with customers, and internal teams.
Deliver solutions by identifying problems, researching answers, and guiding customers.
Work in a collaborative team environment to address customer support issues across a broad portfolio of electronic hardware and software as a service (SaaS) platforms via phone, e-mail and support ticketing system.
Pick up calls and interact with the customer to provide high-quality technical support for the Stem/Also Energy products and customer base.

Requirements

communication

documentation

technical

hardware

software

engineering

Excellent written and verbal communication skills
Ability to sit or stand (standing desk provide upon request) at a computer terminal for an extended period.
Ability to take detailed documentation and assessment of any/all task at hand.
Moderate to high noise levels (i.e. business office with computers, phone, printers, moderate traffic.)
Organizational and technical skills.
Experience with hardware and software products a plus.
Engineering (Electrical/Mechanical) Degree a plus
Willingness to learn new skills and learn about the solar industry.
Computer literate.

Benefits

3 weeks of PTO per year that begins accruing day one
Office Setting, primarily in cubicles.
12 paid calendar holidays per year
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
A competitive compensation package, including eligibility for a quarterly bonus
80 hours of paid sick leave

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

13 Years

Industry Presence

The company has a long-standing presence in the energy storage sector, contributing significantly to its growth and innovation.

Delivers AI-powered energy storage solutions to businesses and utilities.
Enables automated optimization of energy usage and costs through advanced technology.
Integrates software with hardware for intelligent energy management.
Focuses on enhancing efficiency and reliability in both commercial and industrial energy systems.
Pioneers AI in the energy storage sector to deliver actionable insights and dynamic energy control.
Projects span across industries, optimizing energy consumption for utilities and commercial businesses.
Includes large-scale energy storage deployments that drive sustainable energy consumption in commercial facilities.

Culture + Values

Customer Value: We help our customers win.
Excellence: We are data‑driven, leveraging our domain expertise.
Execution: We exceed commitments at every level of the company.
Innovation: We accelerate the energy transition.
Inclusion: We value, include, and hear everyone. We are one team.
Ownership: We debate, decide, and do.

Environment + Sustainability

5+ GWh_storage

Global Storage Capacity

Manages storage capacity globally, supporting energy storage solutions across numerous sites.

25+ GW_solar

Solar Power Capacity

Operates solar assets that contribute to large-scale renewable energy generation and emission reduction.

30M runtime

Data Runtime Hours

Processes and leverages millions of hours of operational data to enhance efficiency and decision-making.

83K dispatches

Global Grid Dispatch

Manages energy distribution across a vast network, ensuring reliable and optimized grid operations.

Oversees sustainability policies and goals through board-level committees.
Ethical environmental practices are governed by a code of conduct with automated compliance monitoring.
Net-zero target details are not explicitly disclosed in available sources.

Inclusion & Diversity

~28% women

Female Representation

As of December 31, 2021, approximately 28% of the workforce is female.

Monthly global Culture Coalition: hosts DEI-focused sessions with guest speakers and giveaways
Employee networks launched: LGBTIA+ and Women in Leadership
Unconscious-bias, anti-discrimination and harassment training: mandatory for all employees
Equal pay monitoring: gender and ethnic pay equality reviewed on an annual basis
Structured inclusive hiring: targeted recruitment for veterans, university students, diverse backgrounds

Articles

Press Info

Investors & Presentations

Careers

Role

Description

tier 3

utility sites

phone support

ticketing

documentation

customer relations

Maintain a working professional career development path to Tier 3 Support.
Work directly on Utility Scale sites.
Successfully complete a multi-week formal training on the products to prepare you to respond to inbound phone calls to act as frontline support for product and service issues.
Work closely with the Engineering and Development teams.
Document customer interactions.
Build relationships with customers, and internal teams.
Deliver solutions by identifying problems, researching answers, and guiding customers.
Work in a collaborative team environment to address customer support issues across a broad portfolio of electronic hardware and software as a service (SaaS) platforms via phone, e-mail and support ticketing system.
Pick up calls and interact with the customer to provide high-quality technical support for the Stem/Also Energy products and customer base.

Requirements

communication

documentation

technical

hardware

software

engineering

Excellent written and verbal communication skills
Ability to sit or stand (standing desk provide upon request) at a computer terminal for an extended period.
Ability to take detailed documentation and assessment of any/all task at hand.
Moderate to high noise levels (i.e. business office with computers, phone, printers, moderate traffic.)
Organizational and technical skills.
Experience with hardware and software products a plus.
Engineering (Electrical/Mechanical) Degree a plus
Willingness to learn new skills and learn about the solar industry.
Computer literate.

Benefits

3 weeks of PTO per year that begins accruing day one
Office Setting, primarily in cubicles.
12 paid calendar holidays per year
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
A competitive compensation package, including eligibility for a quarterly bonus
80 hours of paid sick leave

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

13 Years

Industry Presence

The company has a long-standing presence in the energy storage sector, contributing significantly to its growth and innovation.

Delivers AI-powered energy storage solutions to businesses and utilities.
Enables automated optimization of energy usage and costs through advanced technology.
Integrates software with hardware for intelligent energy management.
Focuses on enhancing efficiency and reliability in both commercial and industrial energy systems.
Pioneers AI in the energy storage sector to deliver actionable insights and dynamic energy control.
Projects span across industries, optimizing energy consumption for utilities and commercial businesses.
Includes large-scale energy storage deployments that drive sustainable energy consumption in commercial facilities.

Culture + Values

Customer Value: We help our customers win.
Excellence: We are data‑driven, leveraging our domain expertise.
Execution: We exceed commitments at every level of the company.
Innovation: We accelerate the energy transition.
Inclusion: We value, include, and hear everyone. We are one team.
Ownership: We debate, decide, and do.

Environment + Sustainability

5+ GWh_storage

Global Storage Capacity

Manages storage capacity globally, supporting energy storage solutions across numerous sites.

25+ GW_solar

Solar Power Capacity

Operates solar assets that contribute to large-scale renewable energy generation and emission reduction.

30M runtime

Data Runtime Hours

Processes and leverages millions of hours of operational data to enhance efficiency and decision-making.

83K dispatches

Global Grid Dispatch

Manages energy distribution across a vast network, ensuring reliable and optimized grid operations.

Oversees sustainability policies and goals through board-level committees.
Ethical environmental practices are governed by a code of conduct with automated compliance monitoring.
Net-zero target details are not explicitly disclosed in available sources.

Inclusion & Diversity

~28% women

Female Representation

As of December 31, 2021, approximately 28% of the workforce is female.

Monthly global Culture Coalition: hosts DEI-focused sessions with guest speakers and giveaways
Employee networks launched: LGBTIA+ and Women in Leadership
Unconscious-bias, anti-discrimination and harassment training: mandatory for all employees
Equal pay monitoring: gender and ethnic pay equality reviewed on an annual basis
Structured inclusive hiring: targeted recruitment for veterans, university students, diverse backgrounds

Articles

Press Info

Investors & Presentations

Careers