Field Service Representative

Description

The role involves supporting customers throughout the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergency response. Candidates will manage small projects independently and lead FSR teams on larger initiatives. They are responsible for generating accurate service reports on work performed, product performance, and warranties, and for recommending improvements to electrical systems. Utilization of digital tools such as laptops, iPads, infrared cameras, Google Glasses, and MS Teams enables remote work.

• Support customers throughout power system lifecycle (startup, commissioning, maintenance, testing, troubleshooting, upgrades, emergencies).
• Manage small projects independently; lead FSR teams on larger projects.
• Produce timely, accurate service reports on work, product performance, and warranties.
• Recommend improvements for electrical systems.
• Use digital tools (laptops, iPads, IR cameras, Google Glasses, MS Teams) for remote work.

Requirements

Applicants must hold at least a High School Diploma or GED, or a trade school certification, combined with a minimum of two years of electrical or mechanical industry experience (or five years if lacking the diploma). A valid driver's license in good standing and residence within 75 miles of Smyrna, GA are required, though active‑duty military personnel are exempt from the geographic restriction. A Bachelor’s degree in Engineering and at least one year of field service experience evaluating electrical distribution or control systems are preferred. Experience in testing, troubleshooting, power‑quality measurements, analysis, and protective relays is also essential.

• High School Diploma/GED or trade certification plus ≥2 years electrical/mechanical experience (or ≥5 years without diploma).
• Valid driver’s license and residence within 75 miles of Smyrna, GA (military exemption applies).
• Bachelor’s degree in Engineering preferred.
• Minimum 1 year field service experience with electrical distribution/control systems.
• Experience in testing, troubleshooting, power‑quality measurement, analysis, and protective relays.
• Equal employment opportunity; compliance with fair‑chance and non‑discrimination laws.
• Consideration of applicants with arrest/conviction histories per local ordinances.

Benefits

The company is committed to equal employment opportunities and complies with all applicable fair‑chance and non‑discrimination laws. Applicants with arrest or conviction histories will be considered in accordance with relevant ordinances, and disability accommodations can be requested via the provided phone number. Benefit programs are offered, with specific options dependent on eligibility factors such as location, hire date, and collective bargaining agreements.

• Disability accommodations available upon request.

Training + Development

Interview process

Visa Sponsorship

Security clearance