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Generator Service Operations Coordinator
Mshs
Specializes in engine services, control systems & MRO solutions for marine, industrial, energy & defense.
Coordinate generator service orders, admin tasks, and customer support with high accuracy.
3d ago
$25 - $31
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Kent, WA
Field
Company Size
389 Employees
Service Specialisms
Engineering
Consulting
Project Management
Technical Services
Turnkey
Sector Specialisms
Marine
Industrial
Energy
Defense/Government
Role
What you would be doing
field service
quote review
repair orders
invoice processing
work order
process improvement
Support accounts receivable inquiries through resolution.
Support field service activities across high speed standby power generation teams.
Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements.
Prepare accurate repair orders, estimates, RMAs, and documentation.
Compile all documentation for clean billing within five business days of job completion.
Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service.
Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams.
Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders.
Coordinate with other departments to ensure collaboration and timely delivery of work.
Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction.
What you bring
erp
microsoft excel
powerpoint
technical drawings
maritime
customer service
Ability to read and interpret technical drawings and documents (standard and metric).
Familiarity with guiding or supporting staff development (cross-training).
Someone who enjoys a structured and stable work environment, with tasks done in a systematic, predictable way.
Technical knowledge and/or experience in the maritime or energy industry.
A professional who communicates in a straightforward, factual manner.
Experience designing or improving service administration and processes.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Experience using an ERP system.
Exceptional written, and verbal communication skills.
Exceptional customer service orientation.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple tasks and prioritize effectively based on business needs.
Technical sales knowledge.
Self-directed, motivated, and able to work independently with minimal supervision.
Education: High School Diploma (or equivalent).
Experience: 3-5 years of related work experience (preferred).
An individual comfortable with routine, detail-oriented work, but who can also handle change or disruption without losing focus.
Record and track time, travel expenses, and parts related to service personnel.
Reliable, responsible, and dependable in fulfilling work duties.
Benefits
Gain opportunities to contribute to process improvement and staff development.
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