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Mshs

Generator Service Operations Coordinator

Company logo
Mshs
Specializes in engine services, control systems & MRO solutions for marine, industrial, energy & defense.
Coordinate generator service orders, admin tasks, and customer support with high accuracy.
3d ago
$25 - $31
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Kent, WA
Field
Company Size
389 Employees
Service Specialisms
Engineering
Consulting
Project Management
Technical Services
Turnkey
Sector Specialisms
Marine
Industrial
Energy
Defense/Government
Role
What you would be doing
field service
quote review
repair orders
invoice processing
work order
process improvement
  • Support accounts receivable inquiries through resolution.
  • Support field service activities across high speed standby power generation teams.
  • Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements.
  • Prepare accurate repair orders, estimates, RMAs, and documentation.
  • Compile all documentation for clean billing within five business days of job completion.
  • Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service.
  • Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams.
  • Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders.
  • Coordinate with other departments to ensure collaboration and timely delivery of work.
  • Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction.
What you bring
erp
microsoft excel
powerpoint
technical drawings
maritime
customer service
  • Ability to read and interpret technical drawings and documents (standard and metric).
  • Familiarity with guiding or supporting staff development (cross-training).
  • Someone who enjoys a structured and stable work environment, with tasks done in a systematic, predictable way.
  • Technical knowledge and/or experience in the maritime or energy industry.
  • A professional who communicates in a straightforward, factual manner.
  • Experience designing or improving service administration and processes.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Experience using an ERP system.
  • Exceptional written, and verbal communication skills.
  • Exceptional customer service orientation.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to manage multiple tasks and prioritize effectively based on business needs.
  • Technical sales knowledge.
  • Self-directed, motivated, and able to work independently with minimal supervision.
  • Education: High School Diploma (or equivalent).
  • Experience: 3-5 years of related work experience (preferred).
  • An individual comfortable with routine, detail-oriented work, but who can also handle change or disruption without losing focus.
  • Record and track time, travel expenses, and parts related to service personnel.
  • Reliable, responsible, and dependable in fulfilling work duties.
Benefits
  • Gain opportunities to contribute to process improvement and staff development.
Training + Development
Information not given or found
Company
Overview
Founded in 1983
Company founding year
The company began its operations in 1983 and has since grown into a global leader in power and propulsion solutions.
  • Headquartered in Fort Lauderdale with full-service workshops across the U.S. and operations worldwide.
  • Specializes in MRO for gas, diesel, dual-fuel engines, and steam, gas & hydro turbines.
  • Distributes OEM engine parts and control systems, partnering with brands like Daihatsu, DEUTZ, Woodward.
  • Integrates electronic controls, PLCs, condition monitoring, and AI-driven engine monitoring.
  • Operates turnkey logistics—warehousing, air/ocean freight, customs brokerage—for rapid parts delivery.
  • Backed by MPE Partners in 2021, enabling strategic expansion in marine and power generation sectors.
  • Known for high-stakes projects: mission-critical marine propulsion, industrial power plants, and defense systems.
Culture + Values
Respect
Core Values
Fosters a culture of collaboration, humility, and empathy, ensuring that the best ideas are heard and acted upon.
Accountability
Commitment to Transparency
Manages funds transparently and encourages personal and professional responsibility.
Impact
Evidence-Based Approach
Delivers high-quality programs using evidence-based actions, technical expertise, and data-driven decision-making.
Environment + Sustainability
93% COâ‚‚
COâ‚‚ Emissions Decrease
Significant reduction in COâ‚‚ emissions through optimized routing in Ukraine project.
  • Ambition to pursue carbon-negative business operations over 2023–2030 strategy period
  • Scaling a Net Zero Plan: first Sustainability Manager role to track GHG inventories and support implementation
  • Project-level GHG tracking and technical assistance provided to host governments and stakeholders
Inclusion & Diversity
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