Description
platform management
solution improvement
performance monitoring
process optimization
client engagement
thought leadership
In this role, you will be responsible for building and maintaining innovation mindset with deep problem-solving trusted partner relationship with SEW.ai clients, helping them understand our current and future platform / product capabilities, and supporting them through their journey for next 5-10 years. As AI Platform Success Manager, you will key platform growth owner and point of contact for SEW.ai clients. To be successful in this role, you must have an unwavering commitment to client innovation, service, excellent communication skills, and an aptitude for problem solving. Demonstrated experience in a platform growth / sales environment is also necessary. A successful AI Platform Success Manager should be a team player and have an upbeat, positive outlook.
- Drive growth by working closely with customers' technical and business executive leadership teams to deeply understand their business and technical objectives and execute strategic plans
- Manage SEW.ai and client solution improvements
- Monitoring clients’ key performance metrics and taking the necessary actions to improve them
- Working with your SEW.ai clients with a strong mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize efficiency. Foster customer loyalty by frequently visiting clients and participating in industry events
- Providing thought leadership, innovation, and having the confidence to challenge businessstrategy with your client
- Having your finger on the pulse of your client SEW.ai platform operations and business strategy measuring innovation, satisfaction, asking about challenges, and offering help when needed
Requirements
saas
payments
5+ years
bachelor
customer success
account management
SEW.ai leading AI platforms that empower and engage billions of customers and workforce to global Power, Water, Gas, Solar and eMobility industry. As the leading #1 SEW.ai platform provide world-class Customer Experience (CX), Workforce Experience (WX), Payment Experience (PX), Intelligent Experience (iX), Business Experience (BX) and Grid Experience (GX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.
- Able to understand client challenges from business and Technology perspectives
- Industry experience working in the Payments sector; SaaS start up experience preferred
- Able to influence business strategy and communicate effectively at all levels
- Able to independently develop client accounts and create more value for our clients
- Experience in having full client responsibility, developing client accounts, managing platform roadmaps, and actively pursuing cross-sale and upsell opportunities
- Minimum 5+ years of relevant work experience in a SaaS Customer Success Management or Account Management role operating or supporting clients
- Relevant bachelor / master’s or bachelor’s degree
Benefits
Toronto, Canada- Hybrid
Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW.ai, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.
Training + Development
Information not given or found
